Sales Associate

VIHARBOUR (SINGAPORE) ENTERPRISE PTE. LTD.; Singapore; On-site; SGD 17,000 - 25,000; Full time

Job summary

VIHARBOUR (SINGAPORE) ENTERPRISE PTE. LTD. is seeking a friendly retail associate to assist customers at i12 Katong, assess needs, and offer personalized product recommendations. You will drive sales through loyalty programs and cross-selling to meet store targets.

The role includes processing payments, returns, restocking, pricing updates, and maintaining appealing displays. Flexibility for rotating shifts, weekends, and public holidays in a fast-paced environment is required.

Qualifications

• Excellent communication, a friendly demeanor, and a customer-oriented mindset.
• Ability to stand for extended periods and work in a fast-paced environment.
• Accurate handling of cash, making changes, and calculating discounts.
• Willingness to work retail hours, including weekends and public holidays.

Responsibilities

• Welcome customers, assess their needs, and provide personalized product recommendations.
• Promote products, loyalty programs, and cross-sell items to hit store targets.
• Process payments and returns using POS systems; balance drawers.
• Receive deliveries, restock shelves, update pricing and perform stock checks.
• Maintain the cleanliness and visual appeal of the sales floor and displays.
• Handle customer complaints and provide timely, professional solutions.

Skills

Interpersonal skills

Adaptability

Basic math

Flexibility

Job description

Location: i12 Katong

Products: Children's toys, Collectable figurines, Blindbox, Schoolbags.

Customer Service: Welcome customers, assess their needs, and provide personalized product recommendations.

Sales Generation: Promote products, introduce loyalty programs, and cross-sell items to achieve or exceed store sales targets.

Store Operations: Process payments and returns using Point of Sale (POS) systems, manage cash registers, and balance drawers.

Inventory Management: Receive deliveries, restock shelves, update pricing, and perform regular stock checks.

Visual Merchandising: Maintain the cleanliness and visual appeal of the sales floor and display areas.

Conflict Resolution: Handle customer complaints and provide solutions in a professional and timely manner.

Preferred Qualifications & Skills

• Interpersonal Skills: Excellent communication, a friendly demeanor, and a customer-oriented mindset.
• Adaptability: Ability to stand for extended periods and work in a fast-paced environment.
• Basic Math: Accurate handling of cash, making changes, and calculating discounts.
• Flexibility: Willingness to work retail hours, which frequently include rotational shifts, weekends, and public holidays.