Sales Advisor

Samsonite Group APAC & Middle East; Singapore; On-site; SGD 27,000 - 42,000; Full time

Job summary

Samsonite Retail Associate position involves delivering friendly, professional customer service and guiding customers to choose suitable products. You will also develop product knowledge and clearly communicate features and promotions.

Responsibilities include cashiering, stock replenishment, merchandising, and supporting stock receipt and inventory accuracy in a fast-paced store environment.

Qualifications

• Minimum GCE ‘N’/ ‘O’ Level, NITEC/Higher NITEC or equivalent.
• Previous experience in retail, sales, or customer service preferred.
• Customer-oriented with strong interpersonal and communication skills.

Responsibilities

• Provide excellent and professional customer service to all customers.
• Engage customers to understand their needs and recommend suitable products.
• Develop product knowledge and communicate features, benefits, and promotions.
• Work towards achieving individual and store sales targets and KPIs.
• Build and maintain positive customer relationships to encourage repeat purchases.
• Perform cashiering duties and ensure transactions are processed accurately.
• Replenish merchandise and maintain visual merchandising standards.
• Assist with receiving, stock transfers, and inventory counts.
• Maintain store cleanliness, appearance, and presentation.
• Support new product launches and in-store initiatives.

Skills

Customer service

Sales knowledge

Communication skills

Team player

Retail environment

English communication

Education

GCE N/O Level or equivalent

NITEC/Higher NITEC (preferred)

Tools

POS systems

Microsoft Office

Job description

Who we are: Samsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and durability. For more than 100 years, Samsonite has leveraged its rich heritage to create unparalleled products that fulfill the travel lifestyle needs of conscious movers everywhere. With a portfolio of brands including Samsonite, Tumi, American Tourister, High Sierra, Gregory, Hartmann, and Lipault Paris, our products are sold in over 100 countries in North America, Asia, Europe and Latin America through our company-operated retail store, websites and a variety of retail partners.

About Us

Who we are: Samsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and durability. For more than 100 years, Samsonite has leveraged its rich heritage to create unparalleled products that fulfill the travel lifestyle needs of conscious movers everywhere. With a portfolio of brands including Samsonite, Tumi, American Tourister, High Sierra, Gregory, Hartmann, and Lipault Paris, our products are sold in over 100 countries in North America, Asia, Europe and Latin America through our company-operated retail store, websites and a variety of retail partners.

Job Description

Responsibilities

• Provide excellent and professional customer service to all customers.
• Engage customers to understand their needs and recommend suitable products.
• Develop good product knowledge and effectively communicate product features, benefits, and promotions.
• Work towards achieving individual and store sales targets and other performance indicators.
• Build and maintain positive customer relationships to encourage repeat purchases and customer loyalty.
• Support customer relationship management (CRM) activities, including the collection and updating of customer information where applicable.
• Perform cashiering duties and ensure all transactions are processed accurately.
• Replenish merchandise and ensure products are displayed neatly and according to the Company's visual merchandising guidelines.
• Assist with receiving, checking, transferring, and organizing stock.
• Conduct stock counts and assist in maintaining accurate inventory records.
• Maintain the cleanliness, appearance, and overall presentation of the store.
• Support new product launches, promotional activities, and other in-store initiatives.
• Handle customer enquiries, feedback, and basic after-sales matters professionally, escalating issues when necessary.
• Comply with all Company policies and procedures, including cash handling, loss prevention, security, grooming, and workplace safety requirements.
• Work closely with the In Charge and team members to ensure smooth daily operations.
• Perform any other duties as assigned by the In Charge or Management.

Requirements

• Minimum GCE ‘N’/ ‘O’ Level, NITEC/Higher NITEC, or equivalent qualification.
• Previous experience in retail, sales, or customer service is preferred.
• Customer-oriented with good interpersonal and communication skills.
• Sales-driven with a positive attitude and willingness to achieve targets.
• A good team player who is responsible, reliable, and willing to learn.Able to work in a fast-paced retail environment.
• Able to work retail shifts, including weekends and public holidays.
• Basic computer skills, including familiarity with Microsoft Office applications and Point-of-Sale (POS) systems.
• Good communication skills in English. Ability to communicate in additional languages to support a diverse customer base would be an advantage.

About The Team

Why you'll love working here:

• Our employees matter. As a people-focused business, we work hard to provide meaningful rewards and development opportunities for our employees, recognizing performance, and creating a supportive working environment for them, wherever they are based.
• Vibrant culture. We are committed to a diverse and rich culture, welcoming people from all walks of life. Our long-standing commitment to culture and inclusion empowers us to bring our authentic selves and unique differences to work every day.
• Socially responsible. We want to minimize our products' impact on the environment and help create positive journeys worldwide. We do this by creating the best products using the most sustainable and innovative materials, methods, and models.

What We Value

At Samsonite, we do more than create the bags that move with our consumer, we inspire and celebrate the moments that move them. We believe we have a responsibility to the world in how we operate, the products we sell, the communities where we live and work, and how we treat the people we employ. We're as diverse as travel itself, and like travel, your journey with Samsonite presents the opportunity to be a part of something bigger and explore your passions. This is why we offer various paths for professionals and celebrate the knowledge and skills they bring to our team. We are committed to a respectful workplace that allows our team members to bring their best selves to the workplace daily.

Samsonite is an equal opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation.