Full Time Sales Advisor (Raffles City)

COS; Singapore; On-site; SGD 24,000 - 36,000; Full time

Benefits offered by this job

Staff discount

HIP program

Global development opportunities

Read HIP info

Job summary

H&M Group in Singapore is seeking a Full-Time Sales Advisor to greet customers and embody the heart of our brand. You will deliver high-level service from conversations to the cash desk, fittings, and shop floor, ensuring a seamless shopping journey.

You will also handle deliveries, stock replenishment, and merchandising of the latest garments. Previous experience in customer service and familiarity with fabrics are helpful but not mandatory; a warm, proactive, and inclusive attitude is

Qualifications

• Customer-focused with a genuine interest in meeting shoppers' expectations.
• Proactive in creating memorable shopping experiences.
• Curious to identify ways to improve daily processes and routines.
• Able to listen to and engage with customers and colleagues.
• Honest and genuine approach to service.
• Interested in fashion trends and styling.
• Strong communication and positive attitude.
• Collaborative and supportive in a team.
• Willing to learn and adapt in a dynamic retail environment.

Responsibilities

• Greet customers and provide high-level service at every turn.
• Assist at cash desk, fitting rooms and on the shop floor to enhance shopping experience.
• Process deliveries, replenish stock and merchandise latest garments.
• Create welcoming experiences and guide customers through their journey.

Skills

Customer focus

Proactive

Curious

Active listening

Honest

Fashion interest

Communication

Team spirit

Adaptable

Inclusive

Job description

As the Full Time Sales Advisor, you are the friendly faces that greet our customers and embody the heart of our brand.

You'll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you'll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor.

Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you'll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you’ll create moments that matter.

While previous experience in customer service and familiarity with fabrics are nice to have, they're not mandatory.

Job Description

As the Full Time Sales Advisor, you are the friendly faces that greet our customers and embody the heart of our brand.

You'll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you'll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor.

Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you'll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you’ll create moments that matter.

While previous experience in customer service and familiarity with fabrics are nice to have, they're not mandatory.

Qualifications

• Customer-focused; you have a genuine interest in getting to know our customers and offering an experience and level of service to match their expectations
• Proactive; you use your initiative to provide customers with a memorable shopping experience
• Curious; you seek opportunities to improve everyday processes and routines and take proactive action where needed
• You listen to and show interest in others’ ideas and opinions
• You’re honest and genuine in your approach
• You are interested in fashion and trends
• You are communicative, positive and open-minded
• You’re willing to learn and adapt
• You’re collaborative, inclusive and supportive of others

Additional Information

This is aFull-time position of 44 hours a week inclusive of weekends and public holidays.

Benefits

• We offer all our employees attractive benefits with extensive development opportunities around the globe.
• All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online.
• In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP.
• You can read more about our H&M Incentive Program here.

Inclusion & Diversity

At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.