Robotics Operations & UX Research Intern

Ministry of Digital Development and Information; Singapore; On-site; SGD 20,000 - 27,000; Full time

Job summary

The Ministry of Digital Development and Information is offering an internship to study how robots are operated and managed in real-world Government deployments. You will conduct on-site user research with frontline users, synthesize findings into journeys and service blueprints, and help design prototypes of interventions.

Strong qualitative skills and familiarity with Figma are preferred. You will collaborate with diverse stakeholders to map workflows and identify opportunities to improve

Qualifications

• Experience or interest in qualitative user and field research, including interviews and contextual inquiry.
• Ability to analyse and synthesise qualitative data into user needs, journeys, service blueprints, and problem maps.
• Strong communication, curiosity, and analytical skills, with the ability to engage users from different operational backgrounds.
• Familiarity with design and prototyping tools such as Figma and user-centred design methodologies.

Responsibilities

• Conduct on-site user research with frontline operational users.
• Analyse qualitative data and synthesize insights into user needs and journey maps.
• Develop user journeys, service blueprints, and workflow maps; propose problem and opportunity areas.
• Create concepts and prototypes and test with users; iterate designs based on feedback.
• Prepare final recommendations on interventions and robot management workflows.

Skills

Qualitative user research

Interviews

Synthesis of insights

Communication skills

Figma

UX design concepts

Tools

Figma

Job description

The Ministry of Digital Development and Information is offering an internship to study how robots are operated and managed in real-world Government deployments. You will conduct on-site user research with frontline users, synthesize findings into journeys and service blueprints, and help design prototypes of interventions.

Strong qualitative skills and familiarity with Figma are preferred. You will collaborate with diverse stakeholders to map workflows and identify opportunities to improve