Intern, Robot Operations and Management Discovery, Physical AI Division, SNDG

Ministry of Digital Development and Information; Singapore; Presencial; SGD 20.000 - 27.000; Jornada completa

Descripción de la vacante

The Ministry of Digital Development and Information is offering an internship to study how robots are operated and managed in real-world Government deployments. You will conduct on-site user research with frontline users, synthesize findings into journeys and service blueprints, and help design prototypes of interventions.

Strong qualitative skills and familiarity with Figma are preferred. You will collaborate with diverse stakeholders to map workflows and identify opportunities to improve

Formación

• Experience or interest in qualitative user and field research, including interviews and contextual inquiry.
• Ability to analyse and synthesise qualitative data into user needs, journeys, service blueprints, and problem maps.
• Strong communication, curiosity, and analytical skills, with the ability to engage users from different operational backgrounds.
• Familiarity with design and prototyping tools such as Figma and user-centred design methodologies.

Responsabilidades

• Conduct on-site user research with frontline operational users.
• Analyse qualitative data and synthesize insights into user needs and journey maps.
• Develop user journeys, service blueprints, and workflow maps; propose problem and opportunity areas.
• Create concepts and prototypes and test with users; iterate designs based on feedback.
• Prepare final recommendations on interventions and robot management workflows.

Conocimientos

Qualitative user research

Interviews

Synthesis of insights

Communication skills

Figma

UX design concepts

Herramientas

Figma

Descripción del empleo

Project Description

This internship offers an exciting opportunity to study how robots are operated and managed across existing Government deployments, building on initial Human-Robot Interaction (HRI) research already conducted. Findings will be synthesised to identify recurring operational challenges and inform potential interventions to improve the effective adoption and management of robots.

Project Objectives

• Understand how robots are operated, supported, and managed in real-world Government environments
• Identify recurring user needs, operational pain points, workarounds, and underlying problems across different robot deployments
• Map key workflows and interactions across frontline users, supervisors, service contractors, robot vendors, and agencies

Expected Deliverables

• User research findings and synthesis across selected Government robot deployments
• User journeys, service blueprints, workflow maps, and prioritised problem and opportunity areas
• Concepts and prototypes of selected interventions, supported by user testing and iteration
• Final recommendations on potential interventions, robot management solutions, and areas for further development

Requirements

User Research Background

• Experience or interest in qualitative user and field research, including interviews, contextual inquiry, and field observations
• Ability to analyse and synthesise qualitative data into user needs, insights, journeys, service blueprints, and problem maps
• Strong communication, curiosity, and analytical skills, with the ability to engage users from different operational backgrounds

UI/UX Background

• Experience or interest in UI/UX, interaction, or product design, including user flows, wireframes, mock-ups, and interactive prototyping
• Familiarity with design and prototyping tools such as Figma, as well as user-centred design methodologies
• Ability to translate research findings into design concepts, conduct usability testing, and iteratively improve designs based on user feedback

Interns should be comfortable conducting on-site research and engaging with frontline operational users.