Intern_Staff Onboarding/Offboarding Processes Review and Automation, ECDA/CDS

Ministry Of Social And Family Development; Singapore; On-site; SGD 11,000 - 16,000; Part time

Job summary

The Ministry Of Social And Family Development is offering an internship focused on mapping current onboarding and offboarding processes and identifying friction points. You will design, build, and test automation solutions (e.g., using Microsoft Power Automate) to cut manual work and improve accuracy for the onboarding experience.

You will map workflows, run gap analyses, prototype automation, and test with users.

Qualifications

• Experience with process mapping or workflow analysis is beneficial
• Good communication skills across teams are important
• Willingness to learn and try new approaches in a government setting

Responsibilities

• Create process maps (e.g., swim lanes) of current onboarding/offboarding workflows
• Conduct gap analysis to identify inefficiencies and redundant steps
• Prototype automation or process improvements using MS tools
• Conduct user testing and iterate prototypes within internship period
• Prepare recommendations report and present findings to stakeholders

Skills

Process mapping

Communication

Tools

Microsoft Power Automate

Job description

What the role is:

The intern will map out the current onboarding and offboarding processes from end to end, engage relevant stakeholders to understand where potential friction points are, and identify what can be streamlined or cut. From there, the intern will design, build and test automation solutions (e.g. using Microsoft Power Automate), with the aim of reducing manual work, improving accuracy, and making the onboarding experience better for everyone involved.

What you will be working on:

• Process maps (e.g., swim lane diagrams) of the current workflows
• Gap analysis covering inefficiencies and redundant steps
• Design and prototype automation or process improvement solution(s) using MS suite tools
• User testing and iteration of the prototype, where feasible within the internship period
• Recommendations report and presentation of findings to the POD team and relevant stakeholders

What we are looking for:

We are looking for a self-motivated and curious individual who enjoys tackling challenges and exploring new ideas. The candidate should be comfortable taking initiative, learning on the job, and thinking through how things can be improved. Experience with process mapping or automation tools is beneficial but not essential; we value a positive learning attitude and willingness to try new approaches. Good communication skills are important, as the candidate will work with colleagues across the organisation and present insights and recommendations.

About Ministry Of Social And Family Development:

Join Us at MSF for a Meaningful, People-Centric Career!At MSF, our mission is to nurture and build resilient individuals, strong families, and a caring society. We offer meaningful and impactful people-centric careers in the design and delivery of policies, services and programmes. We are an all-inclusive and family friendly workplace where career growth is prioritised through a comprehensive suite of development opportunities to help our officers succeed today as well as be future-ready. We do this through various formal and informal learning and development programmes for officers to build different competencies and gain diverse work experiences within MSF, the Public as well as the Social Service Sectors.