RMA Ops & Cost Optimization Lead

HP PPS ASIA PACIFIC PTE. LTD.; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

HP PPS Asia Pacific PTE. LTD. in Singapore is seeking a role to manage end-to-end local defective return operations, ensuring adherence to processes, metrics, and cost targets.

You will act as the primary escalation point, partnering with cross-functional teams and the RMA Control Tower to resolve gaps and accelerate repair closures. The role emphasizes data-driven performance management, governance communication, waste reduction, and driving cost recovery initiatives.

Qualifications

• Must have a degree in Business or Supply Chain.
• Typically 5+ years in a supply chain role including RMA management.
• PMP certification preferred.

Responsibilities

• Serve as the primary escalation point for local RMA issues, driving timely resolution across internal teams, external partners, and the RMA Control Tower.
• Manage end‑to‑end local RMA operations to ensure compliance with defined processes and achievement of KPIs, including inventory management, repair aging, and recovery performance.
• Execute the RMA governance framework in line with established RACI, and represent operational performance, risks, and improvement plans in Control Tower and business review forums.
• Collaborate with Logistics, Market, Defective Operation partners and repair team to resolve operational issues, close process gaps, and ensure service level adherence.
• Drive data‑driven performance and recovery analysis to assess operational health, identify inefficiencies, and uncover waste reduction opportunities.
• Partner with Finance and stakeholders to manage RMA‑related costs, highlight risks and opportunities, and drive cost reduction and recovery improvement initiatives.
• Work with the RMA Control Tower and Repair teams to accelerate repair closures and improve recovery outcomes.
• Lead operational reviews, track actions to closure, and continuously enhance end‑to‑end RMA processes to meet evolving business and country requirements

Job description

HP PPS Asia Pacific PTE. LTD. in Singapore is seeking a role to manage end-to-end local defective return operations, ensuring adherence to processes, metrics, and cost targets.

You will act as the primary escalation point, partnering with cross-functional teams and the RMA Control Tower to resolve gaps and accelerate repair closures. The role emphasizes data-driven performance management, governance communication, waste reduction, and driving cost recovery initiatives.