Defective Operations and Cost Optimization Manager

Hewlett Packard Co.; Singapore; On-site; SGD 120,000 - 170,000; Full time

Job summary

Hewlett Packard Co. is seeking a Defective Operations and Cost Optimization Manager in Singapore to oversee end-to-end defective return operations and drive cost recovery and waste reduction.

You will partner with cross-functional teams, RMA Control Tower, and external partners to resolve gaps, accelerate closures, and maintain financial stability while delivering governance-based performance reviews.

Qualifications

• Degree in Business or Supply Chain or related field.
• At least 5 years in a supply chain role with RMA management.
• PMP certification is preferred.

Responsibilities

• Serve as primary escalation point for local RMA issues.
• Manage end-to-end local RMA ops to meet KPIs.
• Collaborate with Logistics and Finance to control costs.
• Lead governance reviews and report performance.
• Drive data-driven recovery and waste reduction.

Skills

Supply chain management

RMA management

Project management

Data analysis

Vendor management

Education

Bachelor's degree in Business/Supply Chain

PMP certified

Tools

SAP S/4HANA

Excel

PowerPoint

Power BI

Job description

Defective Operations and Cost Optimization Manager page is loaded## Defective Operations and Cost Optimization Managerlocations: Singapore, South West, Singaporetime type: Full timeposted on: Posted 3 Days Agojob requisition id: 3169061Defective Operations and Cost Optimization Manager**Description -****Job Summary**This role manages end-to-end local defective return operations, ensuring adherence to defined processes, performance metrics, and cost and recovery targets. Acting as the primary escalation point, it partners with cross-functional teams, external stakeholders, and the RMA Control Tower to resolve gaps, accelerate repair closures, and maintain financial stability. It drives value creation through data-driven performance management, operational reviews, waste reduction, and clear communication in governance forums.**Responsibilities**1. Serve as the primary escalation point for local RMA issues, driving timely resolution across internal teams, external partners, and the RMA Control Tower.2. Manage end-to-end local RMA operations to ensure compliance with defined processes and achievement of KPIs, including inventory management, repair aging, and recovery performance.3. Execute the RMA governance framework in line with established RACI, and represent operational performance, risks, and improvement plans in Control Tower and business review forums.4. Collaborate with Logistics, Market, Defective Operation partners and repair team to resolve operational issues, close process gaps, and ensure service level adherence.5. Drive data-driven performance and recovery analysis to assess operational health, identify inefficiencies, and uncover waste reduction opportunities.6. Partner with Finance and stakeholders to manage RMA-related costs, highlight risks and opportunities, and drive cost reduction and recovery improvement initiatives.7. Work with the RMA Control Tower and Repair teams to accelerate repair closures and improve recovery outcomes.8. Lead operational reviews, track actions to closure, and continuously enhance end-to-end RMA processes to meet evolving business and country requirements**Education & Experience Recommended**1. Must possess a degree in Business/Supply Chain or related field2. Typically, at least 5 years of working experience in a supply chain function, including RMA management.3. Strong in project management process and preferably PMP certified.**Knowledge and Skills:**1. Fundamental understanding of end-to-end supply chain processes (Plan, Source, Make, Deliver), including warehouse operations.2. Experience managing vendors and partners, including performance monitoring, cost control, and escalation management.3. Working knowledge of SAP S/4HANA and Microsoft Office tools (especially Excel and PowerPoint) for data analysis and reporting.4. Strong analytical skills with experience in developing Power BI and data analytics to identify trends, risks, and improvement opportunities.5. Experience in handling defective computer parts, warranty processing, and recovery management.6. Ability to collaborate effectively with cross-regional internal teams and external stakeholders, with strong reporting and presentation skills.**Disclaimer**- This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.**Job -**Supply Chain & Operations**Schedule -**Full time**Shift -**No shift premium (Singapore)**Travel -**Not Specified**Relocation -**No**Equal Opportunity Employer (EEO) -**HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.For more information, review HP's or read about your rights as an applicant under the law here: \"\"Learn more about HP personal data practices at, (where applicable),, and .You can be yourself at HP.Click to submit a request for support.