RFO Strategic Program Manager

Omaze; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Apple in Singapore seeks a Program Manager to lead fulfilment strategy and cross-functional programs across Online, Retail and Operations. You will shape roadmaps, drive key initiatives from concept to go-live, and coordinate with global teams to ensure efficient, cost-aware fulfilment for Apple Online experiences.

The role requires a strong background in supply chain, program management, and analytics, with the ability to translate complex findings for leadership.

Qualifications

• Degree in Business, Supply Chain, Operations, Engineering, or Finance is required.
• Master’s degree is preferred.

Responsibilities

• Lead fulfilment strategy and programs from concept to go-live and seek global alignment.
• Conduct market research and build business cases with Ops, Online and Store teams.
• Collaborate with cross-functional teams to define requirements and dependencies.
• Represent business in BRDs, Playbacks, Gap Reviews, and design sign-offs.
• Drive program reviews to improve online and store fulfilment while balancing costs.

Skills

Cross-functional collaboration

Executive comms

Strategic thinking

Stakeholder mgmt

Agile in ambiguity

Multitasking

Business translation

Mandarin advantage

Education

Bachelor's degree in a relevant field

Master's degree preferred

Job description

Summary

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The Pacific Retail Fulfilment Operations (PAC RFO) Digital team is responsible to ensure a best-in-class customer experience through planning and executing end-to-end supply chain fulfilment process (from product delivery to returns) for Apple Online. We partner with Worldwide and Regional cross-functional teams to support day-to-day operations and drive online sell through; plan and execute New Product Introduction (NPI) and promotional events; publish insights on customer preferences and market trends; and play a key role to drive strategic fulfilment roadmap and programs in all Pacific countries. As customer buying behaviour rapidly shifts towards online, there is a great opportunity for a highly-driven professional to join us as RFO Program Manager. In this role, you will be responsible for strategic fulfilment programs that cut across Operations and Retail to improve efficiencies and offerings in Apple’s fulfilment strategy. Representing as RFO Subject Matter Expert, new fulfilment process and system functionality will be supported by this role from conception to design, implementation and support.

Description

• As the Program Manager, you will:
• Lead fulfilment strategy and programs from concept to go-live; recommend fulfilment roadmap for PAC countries and seek global alignment with senior management
• Lead market research efforts and build business cases in collaboration with Operations, Online and Store teams to help shape and form the future capability roadmaps
• Collaborate with cross-functional teams to determine requirements and dependencies across various fulfilment roadmaps
• Represent the business in Business Requirement Documents, Conceptual and Detailed Design Playbacks, Gap Reviews, sign off on final design with BPR & IS&T
• Drive program and process reviews to improve our online and store fulfilment experience and enhance operation efficiency while balancing costs

Minimum Qualifications

• Degree in relevant fields such as Business Management, Supply Chain Management, Operations, Engineering, or Finance required. Master Degree preferred
• Minimum 6-9 years of experience in program, project management or business analytics with proven track record of successful implementation of mid to large scale projects

Preferred Qualifications

• Extensive Supply Chain, Logistics and/or operations experience with e-commerce or Retail background is highly preferred
• Strong relationship management and interpersonal skills with ability to translate complex findings to a business audience
• Critical thinker with a strong sense of urgency to resolve issues
• Agile in ambiguity, with an ability to persevere and adapt under pressure
• Exceptional communicator and presenter, with ability to tailor style to different levels of an organization
• Strategic problem solver with demonstrated ability to envision the future state of the business and synthesize insights into concrete, actionable strategies and plans
• Demonstrated ability to multitask and prioritize diverse tasks with a proven ability to meet hard deadlines
• Stakeholder Management experience in a fast-paced matrix organization preferred
• Mandarin proficiency is an added advantage due to the market supported

Apple is an equal opportunity employer that is committed to inclusion and diversity. Apple provides reasonable accommodations to applicants with disabilities and in accordance with local requirements. Apple is a drug-free workplace.

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple’s workplace

Role Number: 200673529-3278