Retail Supervisor (DORS @ Design Orchard)

Singapore Fashion Council; Singapore; On-site; SGD 33,000 - 50,000; Full time

Benefits offered by this job

Flexible working arrangements

Cutting-edge technologies and tools

Performance bonus

AWS

Job summary

Singapore Fashion Council operates the Design Orchard Retail Showcase (DORS), Singapore’s premier multi-label store that supports local designers. As Retail Supervisor, you will lead store operations, supervise cashiers, manage inventory, and ensure an exceptional customer experience in a dynamic fashion environment.

You will mentor staff, coordinate with the Store Manager, and contribute to the store’s omni-channel transformation and local fashion growth within Design Orchard.

Qualifications

• Experience in a supervisory capacity at a retail store.
• Strong communication and interpersonal skills with a welcoming personality.
• Ability to inspire, lead and develop a team to deliver seamless customer experience.

Responsibilities

• Manage day-to-day store operations with Supervisors and Assistant Store Managers.
• Supervise cashiering duties and handle point-of-sale systems.
• Assist in inventory management and stock control decisions.
• Ensure high levels of customer satisfaction through excellent service.
• Ensure safety and administrative procedures are followed.
• Mentor and develop store staff; provide feedback to store manager.
• Train and coach new full-time retail employees on product knowledge and promotions.

Skills

Supervisory experience

Retail operations

Customer service

Interpersonal skills

Team leadership

Tools

POS systems

NETS

Job description

Retail Supervisor (DORS at Design Orchard)

WHO WE ARE

DORS (Design Orchard Retail Showcase), is Singapore pre-eminent multi-label store that supports top local designers in the lifestyle and fashion industries. The location serves as a creative incubator, vibrant events space, and a platform in the heart of Orchard Road for Singapore’s homegrown brands to showcase their creativity to the world. DORS houses over 100 brands in these categories, making it Singapore’s largest physical one-stop shopping destination for local labels.

DORSe is the ai-powered digital channel that will fuel the growth of DORS through the merging of both digital and physical channels.

DORS is run by Singapore Fashion Council (SFC), the official association for the fashion industry in Singapore. Our mission at SFC is quite simple: To create A Vibrant Asian Hub For Responsible* Fashion.

Career Opportunity / Role Overview:

The Retail Supervisor is a key member of Singapore Fashion Council's Design Orchard Retail Showcase (DORS) and the face to our customers. Knowledgeable, friendly, enthusiastic, you will provide a unique experience that embodies our Brand DNA.

As this role is in a service environment, you should be someone who has strong communication and interpersonal skills with a great and welcoming personality, able to inspire, lead and develop the team to deliver a seamless customer experience to make every visit to DORS unforgettable.

You will have opportunities for growth and career progression; both within or in other functions such as Retail Operations, Marketing and more.

If you are passionate about making a difference and supporting our local businesses, or love interacting with customers whilst being part of a professional and dynamic team, we want you to join our DORS family!

Job Description:

• Manage the day-to-day operations of the store along with other Supervisor and Asst. Store Managers
• Supervise and/or perform cashiering duties (such as handling the point-of-sale and NETS systems)
• Assist in managing inventory and housekeeping of store levels and assist the store manager in making decisions with regards to stock control
• Ensure high levels of customer’s satisfaction through excellent service
• Ensure safety, security, and administration procedures are followed
• Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives
• Motivate & mentor retail staff and provide feedback to store manager
• Train, mentor, coach and develop new full-time retail employees, including brand and product familiarization, in addition to the operational systems
• Assist with any other duties and tasks as assigned by our Store Manager

Pre-requisites:

• Have experience in a supervisory capacity at a retail store, or similar
• Self-motivated and a good communicator with leadership experience
• Possess exceptional interpersonal skills in dealing with employees and customers
• Have a positive, cheerful demeanor, and be a team player
• Passionate about, and supportive of, local fashion brands, products, and stories
• Enthusiastic about speaking, storytelling, and recommending said products
• Good product knowledge of the products in the store and be clear with the on-going promotions in the store
• Want to be part of a retail family that sets common goals and works together to create a positive, supportive work and retail environment

Why Join DORS?

• Be part of an exciting omni-channel retail transformation with a strong physical store presence and a growing e-commerce business.
• Work in a dynamic environment that supports local designers and innovative retail experiences.
• Opportunity to play a key role in shaping DORS’ digital future and expanding our reach online.

What We Offer

• The Singapore Fashion Council platform offers an opportunity to work with a diverse and talented team of innovators and industry leaders.
• Flexible working arrangements.
• Access to cutting-edge technologies and resources.
• A dynamic, creative and collaborative work environment.
• The chance to make a meaningful impact on the future of the Fashion-Tech, Sustainability-Tech, and Retail-Tech sectors.
• Performance-based annual performance bonus and AWS.

Equal Opportunity Employer

• At Singapore Fashion Council, we are committed to fostering a workplace that values diversity, equity, and inclusion. We believe that creativity and innovation thrive in an environment where diverse perspectives are celebrated.
• We welcome applicants of all backgrounds, experiences, and identities, including but not limited to race, ethnicity, gender, age, disability, sexual orientation, and socioeconomic status. Our goal is to create an inclusive culture where everyone feels empowered to contribute their unique talents and skills.
• As an equal opportunity employer, we provide fair and equitable opportunities for all individuals to grow and succeed in the dynamic fashion industry.
• By submitting your Curriculum Vitae (CV)/Resume, you agree to your data being used in conjunction with recruitment and employment purposes.
• To maximize your opportunities to work with us, you are encouraged to keep the information provided accurate, complete and up to date.

Our Data Protection notice for Job Applicants is attached here: https://www.sgfashioncouncil.org.sg/privacy-policy/.

IMPORTANT

We do not collect any of the following:

• NRIC/FIN or any national identifiers.
• Photo
• Date of birth
• Age
• Spouse/Family information

or any other sensitive personal data that is not required at this stage of job application.

Please note only shortlisted CVs will be contacted.