Retail Store Manager

BIRKENSTOCK SOUTH EAST ASIA PTE. LTD.; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

BIRKENSTOCK SOUTH EAST ASIA PTE. LTD. in Singapore is seeking a Store Manager to oversee daily store operations, drive sales, and train staff to deliver exceptional customer service.

You will manage budgets, inventory, visual merchandising, and KPI reporting while ensuring health & safety compliance. Flexibility to work weekends/holidays is required. Join a global fashion brand with growth opportunities and a dynamic team culture.

Qualifications

• Bachelor’s degree in business, retail management or relevant field preferred.
• Minimum 3 years experience in a retail environment.
• Customer-first mindset with strong communication and leadership skills.
• Analytical and problem-solving abilities; proficient with MS Office and POS.
• Willingness to work weekends/holidays and stand for long periods.

Responsibilities

• Deliver exceptional service to ensure high customer satisfaction.
• Manage sales, P&L and KPIs to achieve the budget.
• Motivate and train the sales team to meet targets.
• Develop business strategies to attract customers and improve profitability.
• Oversee hiring, training and scheduling of staff; manage store budgets.
• Coordinate in-store product displays and merchandising.
• Respond to customer concerns professionally and ensure health/safety compliance.
• Prepare reports on buying trends, customer needs and profits.
• Monitor inventory and place orders as needed.

Skills

Leadership

Communication

Retail operations

Inventory management

POS systems

MS Office

Education

Bachelor’s degree in business or retail management

Job description

With a shoemaking heritage dating back to 1774, we are a globally recognised footwear brand known for quality, craftsmanship and timeless design. Today, we have 7,000+ employees worldwide, with more than 95% of our products made in Germany using over 90% European‑sourced materials.

We are looking for a highly motivated and customer-oriented Store Manager to oversee the daily operations of the store, making sure it runs smoothly and effectively. Duties include motivating sales teams, creating business strategies, developing promotional material, and training new staff.

YOUR TASKS:

• Delivering excellent service to ensure high levels of customer satisfaction.
• In order to achieve the given budget, manage sales, P&L and various KPIs.
• Motivating the sales team to meet sales objectives by training and mentoring staff.
• Creating business strategies to attract new customers, expand store traffic, and enhance profitability.
• Hiring, training, and overseeing new staff.
• Manage and create the shift of store staff every day and month.
• Manage the whole In-store product display (VMD)
• Responding to customer complaints and concerns in a professional manner.
• Ensuring store compliance with health and safety regulations.
• Developing and arranging promotional material and in-store displays.
• Preparing detailed reports on buying trends, customer requirements, and profits.
• Undertaking store administration duties such as managing store budgets and updating financial records.
• Monitoring inventory levels and ordering new items.

YOUR PROFILE:

• High school diploma or equivalent qualification.
• Bachelor’s degree in business, retail management or relevant field preferred.
• A minimum of 3 years experience working in a retail environment.
• Excellent communication, leadership, and organizational skills.
• Customer-first mindset
• Strong analytical and problem-solving skills.
• Knowledge of retail operations, merchandising, and inventory management.
• Proficient in Microsoft Office and point-of-sale (POS) systems.
• Ability to work a flexible schedule, including weekends and holidays.
• Passion for fashion & lifestyle brands.
• Prolonged periods of standing and walking throughout the retail space.
• Physically fit and ability to lift up to 15kg at times.
• Physically fit and ability to lift up to 15 kg at times.

WE OFFER:

BIRKENSTOCK offers you all the advantages of a successful, fast-growing, global company: a dynamic work environment, considerable design freedom, authentic and open corporate culture and excellent development opportunities. Sounds exciting? It is. We are looking forward to receiving your online application.