Retail Sales Specialist - Elevate Customer Experience

Clarksoutlet; Singapore; On-site; SGD 26,000 - 36,000; Full time

Job summary

Clarksoutlet in Singapore is seeking a customer-focused retail associate to demonstrate products, assist shoppers, and maintain store presentation. You will engage customers, share brand information, and promote promotions to achieve personal sales targets.

Fluent English is required; Mandarin would be a plus. You should be reliable, punctual, and possess basic computer and POS skills to ensure smooth transactions and positive shopping experiences for all customers.

Qualifications

• Excellent interpersonal and communication skills.
• Ability to engage general consumers and explain products clearly.
• Comfort with basic computer and POS operations.

Responsibilities

• Demonstrate and explain products to persuade customers to purchase.
• Identify interested customers and provide brand/product information.
• Deliver sell-through to meet personal sales targets.
• Perform up-sell and cross-sell when opportunities arise.
• Maintain records of sale via the POS system.
• Replenish shelves and adhere to visual merchandising guidelines.
• Attend to customer feedback and elevate where necessary.

Skills

Customer service

English

Mandarin

Tools

POS system

Job description

Job description:

RESPONSIBILITIES:

• Demonstrate and explain products, methods, or services in order to persuade customers to purchase products
• Identify interested and qualified customers and provide them with additional brand and product information
• Articulate promotion information, and other incentives to educate/ persuade customers to consider purchasing products
• Deliver sell-through to meet personal sales targets
• Perform up-sell and cross-sell should opportunities arise
• Ensure records of sale via the point-of-sale system
• Replenish shelves with products and ensure adherence to visual merchandising guidelines
• Perform general housekeeping - keep areas neat while working, and return items to correct locations
• Provide excellent service to customers and vendors
• Perform stock check and stock count on a periodic basis, or as instructed
• Execute visual merchandising guidelines
• Observe punctuality and proper grooming standards
• Ensure security of store environment and report breach, where necessary
• Attend to customers 'feedback/complaint and escalate, where necessary

RESULTS:

• Maintain professional image as brand ambassador to create positive lasting impression
• Achieve assigned individual sales target and personal development objectives
• Swift response to customers’ needs
• Highly motivated, professional and effective team member
• Excellent customer service management

Essential Knowledge:

• Fluent in English, Mandarin would be a plus
• Basic knowledge of retail operating environment
• Retail management and store operation
• Footwear Industry
• Basic visual merchandising
• Housekeeping

Technical Skills:

• Basic knowledge in Microsoft Office Suite – Words, Excel
• Basic knowledge in operating point-of-sale system / cashiering system
• Basic product awareness
• Ability to engage general consumers
• Good communication skills
• Ability to escalate issues, where necessary
• Self-disciplined