Retail Sales Supervisor

PUMA SE; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

PUMA SE is seeking a store leader to drive sales, training, and inventory control in a high-energy retail environment in Singapore. You will manage Associates, ensure top customer service, and implement marketing opportunities within budgets.

You will travel for openings/closings as needed and enforce Puma visual directives while maintaining store maintenance and safety compliance.

Qualifications

• 1–2 years of management experience in a focused, customer service oriented retail environment.

Responsibilities

• Drive sales and profitability through short and long term planning and scheduling.
• Maintain high standards of customer experience per Puma Cornerstones and service standards.
• Lead recruitment, training, development and succession of Associates.
• Oversee payroll control and service-driven scheduling to maximize store profitability.
• Ensure training programs (domestic and global) are functional and results-driven.
• Maintain inventory accuracy and manage shrink, stock, and visual standards.

Skills

Management experience

Customer service

Leadership

Communication

Job description

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine.

• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short and long term planning, expense control, sales and service
• Guarantee consistently high standards of customer experience within the Store in accordance with PUMA’s Cornerstones and service standards
• Responsible for assisting with the recruitment, training, development and succession of high performing, results driven Associates
• Accountable for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers
• Responsible for ensuring that all training programs, both Domestic and Global, are fully functional and results driven within the Store
• Analyze customer profiles, buying trends, and competitive information to impact and drive business
• Manage and monitor Loss Prevention education, training and awareness programs
• Directly responsible for Loss Prevention compliance within store
• Manage and achieve or exceed all Inventory and Shrink goals; oversee and manage Physical Inventory counts
• Directly responsible for execution and processing of both incoming and outgoing merchandise
• Manage and communicate merchandise opportunities to Store Manager
• Communicate, manage and execute all Marketing opportunities and events within budget and according to all Policies & Procedures
• Develop and maintain strong communication with local PR and marketing
• Participate in new store openings and/or store closings; travel may be required
• Attend all offsite training and position related meetings as required by Store Manager; travel may be required
• Ensure execution and maintenance of all Visual Directives as well as guaranteeing the visual presentation of the Store always meets or exceeds PUMA standards
• Maintain physical condition of Store according to relevant guidelines and communicate maintenance needs in a timely manner
• Required to comply with all operational core competencies and key accountabilities
• Execute all requirements necessary to maintain a safe and compliant working environment for all Store Associates
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required
• One to two years of management experience in a focused, customer service oriented retail environment (preferably apparel/footwear) with results driven track record.
• Proven ability to exceed sales while meeting payroll goals, demonstrated ability to identify, hire, train, develop and retain top talent Associates as well as teams, ability to reason through complex issues, demonstrates effective communication, ability to present information to large groups

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

At PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal opportunity - no matter your background, identity, or experience. To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions. Every decision is made by real people -with real judgment and accountability. We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews. These functions have no influence on decisions in the application process. We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically. Because at PUMA, whoever wants to play, can play.

PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers. The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in 120+ countries, and has around 22,000 employees worldwide.

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