Retail Sales Advisor

Tempur Sealy International; Singapore; On-site; SGD 28,000 - 36,000; Full time

Benefits offered by this job

Commission

Employee discount

Job summary

Tempur Sealy International is seeking a Retail Sales Advisor to promote luxury bedding products at retail counters and provide premium customer consultations.

You will maintain expert knowledge of Tempur lines, handle inquiries, and drive customer satisfaction while supporting stock replenishment and store targets in a dynamic, service-oriented environment.

Qualifications

• Interacting with customers to offer premium solutions.
• Maintaining in-depth knowledge of Tempur products.

Responsibilities

• Promote Tempur range at retail counters.
• Provide premium consultation to customers.
• Maintain in-depth product knowledge.
• Handle customer calls and emails professionally.
• Receive and address customer complaints.
• Initiate stock replenishment and merchandising checks.
• Collaborate with peers to meet monthly store targets.
• Represent Tempur’s values as a brand ambassador.
• Build and nurture customer relationships for repeat business.
• Coordinate with cross-department teams to ensure satisfaction.
• Provide high level after-sales service to clients.

Skills

Premium consultation

Product knowledge

Customer service

Inventory management

Brand ambassador

Customer relationships

Job description

Tempur Sealy. Iconic brands. Storied history. Industry-leading innovation.

Tempur Sealy is committed to improving the sleep of more people, every night, all around the world. As a leading designer, manufacturer, distributor, and retailer of bedding products worldwide, we know how crucial a good night of sleep is to overall health and wellness. Utilizing over a century of knowledge and industry-leading innovation, we deliver award-winning products that provide breakthrough sleep solutions to consumers in over 100 countries. Our highly recognized brands include Tempur-Pedic®, Sealy® and Stearns & Foster®. We hire people who have a passion for helping others find their best night’s sleep. No matter what stage of your career, you can build your future at Tempur Sealy!

1. Designation : Retail Sales Advisor

2. Responsibilities of the employees, including but not limited to the following:

• Promote Tempur Range:Designated at retail counters to showcase and promote the Tempur range of luxury bedding products.
• Premium Consultation:Interact with customers to offer premium solutions, suggest products, and assist them in the buying process with personalized, high-end consultation.
• Product Knowledge:Maintain in-depth product knowledge to provide customers with the most accurate and comprehensive information.
• Customer Service:Handle customer phone calls and emails in a polite, prompt, and professional manner.
• Complaint Resolution:Receive customer complaints and suggest necessary solutions to address the issue effectively.
• Inventory Management:Initiate stock replenishment, conduct inventory checks, perform housekeeping, and ensure product merchandising standards are adhered to.
• Team Collaboration:Work together with peers to achieve monthly individual and store targets as a cohesive team.
• Brand Ambassador:Be a passionate brand ambassador, able to connect with customers and represent Tempur’s values.
• Customer Relationship:Build and nurture customer relationships to encourage repeat business and referrals.
• Cross-Department Collaboration:Work closely with cross-department teams to ensure customer satisfaction is met.
• Maintain a high level of after-sales service to all valued clients

3. Hours of work:

176 hours per month, working hours as rostered by your supervisor

4. Place of work

As rostered by your supervisor

5. Commission entitlement

• (a) Counter sales target incentive : S$150.00
  • Upon achieving his/her counter sales target set by your Supervisor/Manager
  • To qualify, the staff need to contribute a minimum of 56 work hours in that point of sale
• (b) Pillows & Accessories : 1% of sale price
  • The following items are included in the commission of 1%:
  • Pillows
  • Accessories
  • Mattress Protectors
  • Pillowcases
  • Fitted Sheets
  • Tempur Manufactured Mattress Covers
  • Top-ups from F.O.C pillows and accessories
  • Top-ups from change of pillows and accessories
• (c) Slippers & Sleepwear : 3% of sale price
• (d) Mattresses, Beds & Sofas :
  • 20% to 39% of personal target – 1% commission
  • 40% to 64% of personal target – 2% commission
  • 65% to 99% of personal target – 3% commission
  • 100% & above of personal target – 3.5% commission

Any receipt discount or lump sum discount applied will be deducted against the sale amount of mattresses/bedframes/Zero-G on the same sales slip.

subject to changes at the discretion of the company

Tempur Sealy International is committed to equal opportunities, and values diversity in our workforce. We provide equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, sex, national origin, age, disability, or any other legally protected characteristic. We maintain a fair and inclusive hiring process, ensuring that all candidates are evaluated based on their qualifications, skills, and experience. Our dedication to equal opportunities extends to every aspect of our organisation, fostering an inclusive and supportive work environment for all team members.