RETAIL OPERATIONS MANAGER

VIVA CORP SERVICES PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

VIVA CORP SERVICES PTE. LTD. is seeking an experienced Retail Store Operations professional to oversee mass apparel stores across the area.

You will drive process improvements, align procedures with policy, and collaborate with store teams and stakeholders to ensure efficient operations and consistent performance. The role requires coordinating with Merchandising, Marketing, IT, Finance and procurement, while maintaining rigorous store communications and training programs to drive best practice

Qualifications

• Minimum 5 years' experience in retail store operations (Mass Apparel).
• Exposure in area management is advantageous.
• Engage with key stakeholders to embed policy and best practices.
• Regularly meet Area and Store Managers to review progress.
• Conduct store visits to understand operational initiatives' impact.

Responsibilities

• Collaborate with retail management and stakeholders to implement new processes and monitor operations via reporting.
• Assess and streamline procedures to improve operational workflows.
• Challenge existing processes to drive optimal results.
• Troubleshoot and resolve problems to ensure smooth store running.
• Coordinate with stores, Merchandising, Marketing, IT, Finance, and VM.
• Manage Academy Stores programme to promote best practices and training.
• Oversee store communications processes and tools.
• Maintain an up-to-date database of all stores and equipment.
• Serve as the final source of store-related information for inquiries.
• Collate market intelligence on competitors to stay competitive.

Skills

Retail operations

Area management

Stakeholder engagement

Process improvement

Store visits

Tender management

Job description

Responsibilities

• Collaborate with the retail management team and appropriate stakeholders to implement new processes/procedures and monitor banking center operational activities through reporting
• Assess and align procedures and streamline workflow that impact operational process
• Challenge existing processes to drive the best possible operational results and outcomes
• Troubleshoot and resolve problems as they arise, ensuring smooth running of stores
• Work closely with colleagues in stores, Merchandising, Marketing, IT, Finance, VM
• Manage our Academy Stores programme to drive best practice and operational training
• Manage store communications processes and tools
• Maintain an up-to-date database of all stores including their equipment
• Act as the final version of the truth for any store related enquiries of information requests
• Collate market intelligence on competitors and innovators to ensure we remain competitive

Requirements

• Minimum 5 years' or above experience in retail store operations (Mass Apparel), exposure in area management will be an advantage
• Engage with key stakeholders to embed policy, process and best practice
• Hold a retail forum to gather regular feedback regarding operations and how we can improve
• Meet regularly with Area and Store Managers and discuss progress
• Conduct store visits to truly understand how operational initiatives are landing in stores
• Work with procurement to manage tenders with external suppliers