Retail, Marketing & Operations Executive

KINU PTE. LTD.; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

KINU PTE. LTD. is looking for a hands-on Marketing & Content Coordinator in Singapore to manage daily business tasks and grow the brand online. You will help with packing orders, running pop-up booths, and planning content and campaigns behind product launches.

You should be comfortable on camera for TikTok Live sessions, familiar with Instagram, TikTok, and Facebook formats, and have basic photo/video editing skills. Training is provided for Shopify and related tools.

Qualifications

• Experience creating social content for campaigns, launches, and events.
• Comfortable presenting on camera for live sessions on social platforms.
• Strong written and verbal English communication and attention to detail.

Responsibilities

• Plan and create content for Instagram, TikTok, and Facebook to drive engagement and sales.
• Host TikTok Live sessions to showcase and sell products on camera.
• Plan campaigns around product launches, pop-ups, and promotions.
• Respond to emails, DMs, and comments promptly and professionally.
• Support email/Shopify marketing, newsletters, and product announcements.

Skills

Creative mindset

On-camera

Video editing

Organisational skills

English communication

Multitasking

Stock management

Inventory accuracy

Customer service

Shopify basics

Tools

Shopify

TikTok Shop

Seller Centre

Job description

About Us

Kinu Supply is a design-forward, illustrated pet merchandise brand. As we grow our retail presence, product lines, and pop-up/event calendar, we're looking for someone to help run the day-to-day of the business and grow how the brand shows up online; from packing orders and running a pop-up booth, to planning the content and campaigns behind a product launch.

Key Responsibilities

Marketing & Content

• Plan and create content for Kinu Supply's Instagram, TikTok, and Facebook to build engagement and drive sales
• Host TikTok Live sessions to showcase and sell products on camera
• Plan and execute marketing campaigns around product launches, pop-ups, and promotions
• Respond to enquiry emails, Instagram/TikTok DMs, and customer comments promptly and professionally
• Support email/Shopify marketing (newsletters, promotions, product announcements)

Merchandise & Inventory

• Manage merchandise inventory, stock counts, and warehouse organisation
• Pack and fulfil online and wholesale orders accurately and on time

Retail & Events

• Help conceptualise, plan, and execute pop-ups and events
• Coordinate event logistics and liaise with vendors and venue partners for smooth on-the-ground delivery
• Represent the brand at pop-up booths, engaging directly with customers

Operations Support

• Assist with order processing and customer service across our online store and marketplaces
• Support day-to-day Shopify backend and stock-related admin

Cross-Brand Support

• Kinu Supply and Studio Kinu operate under the same roof and team, so this role may occasionally support Studio Kinu with tasks such as studio/client support or event coordination, particularly during peak periods

What We're Looking For

• A creative mindset with fresh ideas for social content, campaigns, and events
• Comfortable being on camera to host TikTok Live sessions
• Familiarity with Instagram, TikTok, and Facebook content formats; basic photo/video editing skills a plus
• Experience managing the TikTok Shop/Seller Centre backend (product listings, Live setup, orders) is a strong plus
• Strong organisational skills and attention to detail, especially for inventory and order accuracy
• Comfortable with physical tasks such as lifting and moving stock (up to approximately 10-15kg) during packing and event setup
• Excellent written and verbal communication skills in English
• Able to multitask and stay calm under pressure during pop-ups, launches, and peak sales periods
• Comfortable around animals, particularly dogs (a plus, not required)
• Familiarity with Shopify, basic inventory systems, or e-commerce platforms is an advantage but not essential - training provided
• Open to occasionally supporting our sister brand, Studio Kinu, during busy periods (e.g. major shoots or studio events)
• Able to commit to a 5-day week that includes at least one weekend day (ideally both), plus occasional event dates
• Candidates must be eligible to work in Singapore.