Retail Manager SEA (Retail)

PeopleSearch; Singapore; On-site; SGD 150,000 - 230,000; Full time

Job summary

PeopleSearch is seeking a Regional Retail Manager to lead operations across four boutiques in Singapore, Malaysia and Thailand. You will drive sales growth, implement regional strategies, and ensure exceptional client experiences in line with Maison standards.

The role requires eight+ years in luxury retail management across multiple markets, fluency in English, strong financial acumen, and willingness to travel regionally.

Qualifications

• Bachelor’s degree in business, retail management or related discipline, with at least eight years of progressive retail management experience, including multi-site or multi-market responsibility.
• Proven success in luxury retail, preferably watches and jewellery, with strong commercial judgement, financial acumen, people leadership and stakeholder management skills.
• Fluent in English, proficient in Microsoft Excel, PowerPoint and Word, and willing to travel regularly across Southeast Asia; another Southeast Asian language is an advantage.

Responsibilities

• Lead retail performance and operations across four boutiques in Singapore, Malaysia and Thailand, reporting to the Regional Brand Director – Asia Pacific.
• Develop and execute regional retail strategies, manage sales targets and KPIs, and drive sales growth and boutique productivity.
• Deliver exceptional client experiences and uphold Maison standards across service, visual merchandising, boutique presentation and operating procedures.
• Build client acquisition partnerships with shopping malls, financial institutions, private clubs and sister Maisons, monitoring conversion and return on investment.
• Drive clienteling and high-value client development, including High Jewellery opportunities, personalised client journeys and effective CRM follow-up.
• Lead, coach and develop Boutique Managers and retail teams, partnering with HR on recruitment, performance management, incentives and succession planning.
• Oversee retail operations, stock availability, maintenance, security, compliance, boutique openings and renovation projects.
• Manage operating expenses, support lease negotiations, and deliver sales forecasts and performance reporting in collaboration with regional and functional teams.

Skills

People leadership

Multi-site management

Retail analytics

CRM & clienteling

Education

Bachelor’s degree in business

Tools

Microsoft Excel

PowerPoint

MS Word

Job description

All information will be kept strictly confidential. We regret to inform that only successful applicants will be contacted.

Job Scope

• Lead retail performance and operations across four boutiques in Singapore, Malaysia and Thailand, reporting to the Regional Brand Director – Asia Pacific.
• Develop and execute regional retail strategies, manage sales targets and KPIs, and drive sales growth and boutique productivity.
• Deliver exceptional client experiences and uphold Maison standards across service, visual merchandising, boutique presentation and operating procedures.
• Build client acquisition partnerships with shopping malls, financial institutions, private clubs and sister Maisons, monitoring conversion and return on investment.
• Drive clienteling and high-value client development, including High Jewellery opportunities, personalised client journeys and effective CRM follow-up.
• Lead, coach and develop Boutique Managers and retail teams, partnering with HR on recruitment, performance management, incentives and succession planning.
• Oversee retail operations, stock availability, maintenance, security, compliance, boutique openings and renovation projects.
• Manage operating expenses, support lease negotiations, and deliver sales forecasts and performance reporting in collaboration with regional and functional teams.

Criteria

• Bachelor’s degree in business, retail management or a related discipline, with at least eight years of progressive retail management experience, including multi-site or multi-market responsibility.
• Proven success in luxury retail, preferably watches and jewellery, with strong commercial judgement, financial acumen, people leadership and stakeholder management skills.
• Fluent in English, proficient in Microsoft Excel, PowerPoint and Word, and willing to travel regularly across Southeast Asia; another Southeast Asian language is an advantage.