Retail Floor Leader: Sales, Merch & Customer Experience

CHRIS HUNTER PTE. LTD.; Singapore; On-site; SGD 67,000 - 89,000; Full time

Benefits offered by this job

Basic + Allowances + Variable Bonuses

AWS

Job summary

CHRIS HUNTER PTE. LTD. is seeking a Retail Manager at Orchard, Singapore. The role focuses on leading day-to-day sales operations, staff performance, customer service excellence, and strong merchandising execution.

You will manage staff rosters, oversee stock and displays, handle customer inquiries, and drive sales targets. The position includes training, promotions planning, and collaboration with vendors to grow the business.

Qualifications

• Must have strong customer service and sales skills.
• Ability to lead and motivate a sales team.
• Strong merchandising and visual display sense.
• Familiarity with retail operations and stock management.
• Experience with staff training and development.
• Ability to handle budgets, forecasts and reports.

Responsibilities

• Manage day-to-day sales operations and execute business plans to achieve sales growth and targets.
• Lead and motivate sales staff and promoters to meet profit and sales goals; ensure policy adherence.
• Maintain clean, tidy sales area, fitting rooms, stock rooms and fixtures; enforce safety procedures.
• Conduct on-the-job training on service etiquette, selling techniques, product knowledge, and POS use.
• Plan monthly staff rosters for department manager approval to optimize manpower.
• Handle customer inquiries and complaints promptly; build regular customer base and maintain records.
• Review returns and credit vouchers; assist boutique on duty phone when needed.
• Assist in merchandising plan implementation to maximize sales and minimize losses.
• Support online store sales growth and participate in promotion planning with vendors.
• Forecast and analyze fashion and demand trends; propose merchandise mix and supplier partners.
• Assist in negotiating terms with vendors and coordinate major vendor programs.
• Conduct market surveys and competitive analysis; provide reports and recommendations.
• Prepare and execute advertising and promotion plans and visual merchandising feedback.
• Assist in evaluating display locations and fixtures for visual impact and POS promotions.
• Support digital marketing efforts for both physical and online stores.

Job description

CHRIS HUNTER PTE. LTD. is seeking a Retail Manager at Orchard, Singapore. The role focuses on leading day-to-day sales operations, staff performance, customer service excellence, and strong merchandising execution.

You will manage staff rosters, oversee stock and displays, handle customer inquiries, and drive sales targets. The position includes training, promotions planning, and collaboration with vendors to grow the business.