Retail & E-Commerce Executive

JAC Recruitment; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

Our client, an established Singapore-based retailer, seeks a proactive Retail & E-Commerce Executive to support both in-store and online operations, inventory management, and digital marketing initiatives.

You will manage daily store activities, coordinate online orders, update product listings, create social media content, and prepare sales and stock reports to drive growth across channels. Fluency in Mandarin and English, strong communication, and multitasking are essential.

Qualifications

• Diploma or Degree in Business, Marketing, Retail Management, E-Commerce, or related field.
• Fluent Mandarin and English (spoken and written).
• Comfortable appearing in videos and creating social media content.
• Professional appearance with customer-focused attitude.
• Strong communication and interpersonal skills.
• Organised, detail-oriented and able to multitask.
• Proficient in Microsoft Office applications.
• Able to work independently with minimal supervision.

Responsibilities

• Support daily retail store operations and deliver professional customer service.
• Maintain accurate inventory records and reconcile stock levels.
• Update online product listings and coordinate online orders.
• Create social media content and assist with video content creation.
• Prepare sales and inventory reports and maintain documentation.
• Support management with ad hoc projects and business initiatives.

Skills

Mandarin-English communication

Video content creation

Customer-focused

Organised, detail-oriented

Multitask

Education

Diploma or Degree in Business, Marketing, Retail Management, E-Commerce, or related disciplines

Tools

Microsoft Office

Job description

Company Overview

Our client is an established Singapore-based retailer with a strong reputation for quality products and customer service. With a growing presence in both physical retail and digital sales channels, the company is currently expanding its operations to strengthen customer engagement, inventory management, and online marketing capabilities.

As part of its business growth strategy, the company is investing in e-commerce development, social media marketing, and brand visibility initiatives across multiple digital platforms. The organization offers a dynamic and hands-on working environment where employees have the opportunity to contribute across retail operations, customer experience, inventory control, and digital marketing activities.

The company values professionalism, attention to detail, strong customer relationships, and a proactive approach to business operations. This role will play an important part in supporting the company's continued growth while helping enhance both its in-store and online customer experience.

Job Responsibilities

Our client is an established retailer currently expanding its retail and digital presence in Singapore. They are seeking a proactive, professional, and customer-oriented Retail & E-Commerce Executive to support retail operations, inventory management, customer engagement, and online marketing activities.

This role is ideal for someone who enjoys interacting with customers, managing inventory, creating social media content, and supporting business growth through both offline and online channels.

Retail Operations

• Support daily retail store operations.
• Deliver professional customer service and product recommendations.
• Prepare and issue sales invoices accurately.
• Assist with product merchandising and store presentation.
• Handle customer enquiries and follow-up requests.
• Support order processing and customer service activities.

Inventory Management

• Maintain accurate inventory records.
• Monitor stock levels and perform regular stock reconciliation.
• Conduct stock-taking and replenishment activities.
• Coordinate stock movements with suppliers and internal stakeholders.
• Ensure inventory accuracy across retail and online channels.

E-Commerce & Digital Marketing

• Manage and update online product listings.
• Coordinate online orders and fulfilment processes.
• Create and post content across social media platforms.
• Participate in video content creation, product showcases, live streams, and promotional campaigns.
• Monitor and respond to online customer enquiries.
• Support digital marketing initiatives to increase brand awareness and engagement.

Administration

• Prepare sales and inventory reports.
• Maintain accurate documentation and records.
• Support management with ad hoc projects and business initiatives.

Job Requirements

• Diploma or Degree in Business, Marketing, Retail Management, E-Commerce, or related disciplines.
• Ability to communicate effectively in both Mandarin and English (spoken and written).
• Comfortable appearing in videos and creating social media content.
• Professional appearance and customer-focused attitude.
• Strong communication and interpersonal skills.
• Organised, detail-oriented, and able to multitask.
• Proficient in Microsoft Office applications.
• Able to work independently with minimal supervision.

Working Location: Singapore