Retail Banking Compliance Officer

GREENLANE PRIVATE LTD.; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

GREENLANE PRIVATE LTD. is seeking a Banking Compliance Associate to support branch operations and ensure AML/KYC adherence, regulatory submissions, and operational risk activities across the network.

The role requires 1-2 years in banking, with experience in AML/CFT, KYC, and regulatory compliance, and strong communication in English and Mandarin where needed.

Qualifications

• 1-2 years of relevant banking industry experience.
• Experience in retail banking operations, AML/CFT, KYC, regulatory compliance, customer complaints or operational risk management.

Responsibilities

• Provide operational and administrative support to branches to ensure compliance with policies and regulations.
• Conduct branch training and inspections to ensure adherence to procedures.
• Identify issues, coordinate corrective actions, and monitor resolutions.
• Manage and respond to customer complaints within deadlines.
• Maintain records of complaints, investigations, and resolutions.
• Provide AML/CFT guidance and advisory support to branches.
• Monitor KYC review progress and conduct AML sample checks.
• Coordinate regulatory submissions with Head Office.
• Support Business Continuity Management and risk assessments.
• Communicate regulatory updates to branches and teams.

Skills

AML/CFT

KYC

Regulatory compliance

Operational risk

Customer complaints

Education

Bachelor’s degree in Banking and Finance or related discipline

Job description

Job Summary

Support branch operations and compliance by managing customer complaints, AML/KYC adherence, regulatory submissions, and operational risk activities to ensure efficient banking processes and regulatory compliance.

Responsibilities

• Provide operational and administrative support to branches to ensure smooth daily banking operations and compliance with policies and regulations
• Conduct branch operational training and inspections to promote adherence to internal procedures and regulatory requirements
• Identify operational issues, coordinate corrective actions with stakeholders, and monitor resolution progress
• Manage customer complaints by acknowledging and responding within deadlines, investigating root causes, and recommending corrective actions
• Maintain accurate records of complaints, investigations, and resolutions, and analyse complaint trends for internal reporting
• Provide guidance and advisory support on AML/CFT requirements and internal procedures to branches and stakeholders
• Monitor KYC review progress, follow up on outstanding requirements, and conduct AML sample checks with follow-up on findings
• Support Enhanced Due Diligence reviews and assist with Suspicious Transaction Report matters per regulatory and internal standards
• Coordinate regulatory and Head Office submissions, ensuring accurate and timely information delivery
• Monitor regulatory developments and disseminate updates to branches and internal teams
• Provide compliance advisory support on regulatory requirements, policies, and procedures, and follow up on compliance tasks
• Support compliance reviews, internal reporting, and related activities as needed
• Assist Business Continuity Management activities and documentation
• Coordinate Risk and Control Self-Assessment exercises and follow up on identified risks and control gaps
• Monitor Key Risk Indicators and support preparation of operational risk reports
• Record, assess, and follow up on operational risk events
• Support Third-Party Risk Management activities including risk assessments and monitoring
• Conduct or coordinate Business System User Access Reviews to ensure appropriate access controls and policy compliance
• Communicate effectively with branch personnel and cross-functional teams to facilitate operational and compliance objectives
• Manage multiple tasks under pressure while maintaining accuracy, attention to detail, and meeting deadlines

Required competencies and certifications

• Bachelor’s degree in Banking and Finance, Business, or a related discipline

Preferred competencies and qualifications

• 1-2 years of relevant experience in the banking industry
• Experience in retail banking operations, AML/CFT, KYC, regulatory compliance, customer complaint handling, or operational risk management

Other Information

• Good command of English for documentation, reporting, and business communication
• Proficiency in written and spoken Mandarin to communicate with Mandarin-speaking stakeholders as required for effective collaboration