Retail Associate

Singapore Fashion Council; Singapore; On-site; SGD 28,000 - 45,000; Full time

Benefits offered by this job

Sales commission

Annual wage supplement

Group insurance

Annual leave

Employee discounts

Training & development

Job summary

Singapore Fashion Council operates DORS, Singapore’s leading multi-label store showcasing local fashion brands on Orchard Road. This role focuses on delivering an outstanding in-store experience, building client relationships, and driving sales while representing the DORS brand.

The position emphasizes customer service, product knowledge, and proactive client management within a fast-paced retail environment. Competitive pay with commissions and benefits are offered.

Qualifications

• Retail experience is preferred.
• Strong communication and interpersonal skills.
• Ability to meet and exceed sales targets.

Responsibilities

• Welcome and engage customers, delivering an exceptional in-store experience.
• Ensure high customer satisfaction with attentive, personalized service.
• Build lasting client relationships using CRM tools and storytelling.
• Grow a loyal customer base through proactive client management and follow-ups.
• Drive sales to achieve store targets, upselling and cross-selling where possible.
• Stay updated on market trends, product knowledge, and promotions to make informed recommendations.
• Support daily store operations including cashiering, housekeeping, stock replenishment and visual merchandising.
• Assist with inventory management, stock-taking and transfers.
• Uphold safety, security and administrative procedures at all times.
• Support store events, brand activations, and campaigns to enhance the customer experience.

Skills

Customer service

Sales skills

Communication

Team player

Tools

CRM tools

Job description

DORS (Design Orchard Retail Showcase), is Singapore pre-eminent multi-label store that supports top local designers in the lifestyle and fashion industries. The location serves as a creative incubator, vibrant events space, and a platform in the heart of Orchard Road for Singapore’s homegrown brands to showcase their creativity to the world. DORS houses over 100 brands in these categories, making it Singapore’s largest physical one-stop shopping destination for local labels.

DORSe is the AI-powered digital channel that will fuel the growth of DORS through the merging of both digital and physical channels.

DORS is run by Singapore Fashion Council (SFC), the official association for the fashion industry in Singapore. Our mission at SFC is quite simple: To create A Vibrant Asian Hub For Responsible Fashion.

Key Responsibilities

• Welcome and engage customers, delivering an exceptional in-store experience that reflects the DORS brand.
• Ensure the highest level of customer satisfaction through attentive, personalized service.
• Build lasting client relationships by leveraging CRM tools and engaging in authentic storytelling of our brands and products.
• Maintain and grow a loyal customer base through proactive client management and follow-ups.
• Drive sales to achieve individual and store targets, maximizing every opportunity to upsell and cross-sell.
• Stay up-to-date with market trends, product knowledge, and ongoing promotions to provide informed recommendations to customers.
• Support day-to-day store operations, including cashiering, housekeeping, stock replenishment, and visual merchandising standards.
• Assist with inventory management, including stock-taking and transfers.
• Uphold safety, security, and administrative procedures at all times.
• Support store events, brand activations, and campaigns to enhance the customer experience.
• Perform other duties as assigned by the Store Manager or Retail Operations team.

What We’re Looking For

• Self-motivated, proactive, and passionate about delivering a high-quality retail experience.
• Strong communication and interpersonal skills with the ability to connect with diverse customers.
• A positive, cheerful team player who thrives in a fast-paced retail environment.
• Passionate about fashion, design, and storytelling, with an enthusiasm for championing local and regional brands.
• Sales-driven with the ability to meet and exceed KPIs and targets.
• Prior retail or customer-facing experience preferred; senior positions require proven track record in sales and leadership on the shop floor.

What We Offer

• A rewarding career in a dynamic, collaborative environment.
• Competitive base salary with attractive sales commission and incentives.
• Annual wage supplement and group insurance coverage.
• Annual leave and flexi-benefits.
• Employee discounts across all DORS products.
• Professional development opportunities and training in retail excellence, product knowledge, and client management.

Equal Opportunity Employer

At Singapore Fashion Council, we are committed to fostering a workplace that values diversity, equity, and inclusion. We believe that creativity and innovation thrive in an environment where diverse perspectives are celebrated.

We welcome applicants of all backgrounds, experiences, and identities, including but not limited to race, ethnicity, gender, age, disability, sexual orientation, and socioeconomic status. Our goal is to create an inclusive culture where everyone feels empowered to contribute their unique talents and skills.

As an equal opportunity employer, we provide fair and equitable opportunities for all individuals to grow and succeed in the dynamic fashion industry.

We offer attractive perks including flexi-benefits.

Our Data Protection notice for Job Applicants is attached here https://www.sgfashioncouncil.org.sg/privacy-policy/.

IMPORTANT

We do not collect any of the following:

• NRIC/FIN or any national identifiers.
• Photo
• Date of birth
• Age
• Spouse/Family information

or any other sensitive personal data that is not required at this stage of job application.

Please do NOT include these in your CV/Resume and we reserve the right to delete such data and/or reject any application that contains the above.

Note: Only Short-Listed Candidates will be notified.