Fashion Retail Associate: Storytelling & Sales

Singapore Fashion Council; Singapore; On-site; SGD 29,000 - 42,000; Full time

Benefits offered by this job

Competitive base + commission

Annual wage supplement

Group insurance

Annual leave

Flexi-benefits

Employee discounts

Training & development

Job summary

The Singapore Fashion Council is seeking a passionate Retail Associate to join the DORS store at Orchard Road. You will welcome customers, deliver an exceptional in-store experience, and drive sales through personalized service and storytelling of local brands.

Join a dynamic team with opportunities for career growth, training in retail excellence, and employee benefits including annual leave, insurance, and staff discounts. Prior retail experience preferred.

Qualifications

• Self-motivated and proactive with a passion for delivering high-quality retail experiences.
• Strong communication and interpersonal skills to connect with diverse customers.
• Positive, cheerful team player thriving in a fast-paced retail environment.
• Passionate about fashion, design, and storytelling; champion of local brands.
• Sales-driven with ability to meet and exceed KPIs and targets; prior retail experience preferred; leadership on shop floor for senior roles.

Responsibilities

• Welcome and engage customers, delivering an exceptional in-store experience that reflects the DORS brand.
• Ensure the highest level of customer satisfaction through attentive, personalized service.
• Build lasting client relationships by leveraging CRM tools and engaging in authentic storytelling of our brands and products.
• Maintain and grow a loyal customer base through proactive client management and follow-ups.
• Drive sales to achieve individual and store targets, maximizing every opportunity to upsell and cross-sell.
• Stay up-to-date with market trends, product knowledge, and ongoing promotions to provide informed recommendations to customers.
• Support day-to-day store operations, including cashiering, housekeeping, stock replenishment, and visual merchandising standards.
• Assist with inventory management, including stock-taking and transfers.
• Uphold safety, security, and administrative procedures at all times.
• Support store events, brand activations, and campaigns to enhance the customer experience.
• Perform other duties as assigned by the Store Manager or Retail Operations team.

Skills

Customer service

Sales-driven

Communication skills

Team player

Fashion & storytelling

Retail experience

Job description

The Singapore Fashion Council is seeking a passionate Retail Associate to join the DORS store at Orchard Road. You will welcome customers, deliver an exceptional in-store experience, and drive sales through personalized service and storytelling of local brands.

Join a dynamic team with opportunities for career growth, training in retail excellence, and employee benefits including annual leave, insurance, and staff discounts. Prior retail experience preferred.