Retail Associate

ZIBA COSMETICS PTE. LTD.; Singapore; On-site; SGD 20,000 - 29,000; Full time

Job summary

ZIBA COSMETICS PTE. LTD. in Singapore is seeking a passionate Retail Sales Associate to guide customers through fashion and beauty selections, delivering personalised styling and a warm, confident shopping experience.

You will engage with clients, demonstrate product knowledge, process transactions, manage inventory, and contribute to visual merchandising while maintaining excellent service standards. Join a dynamic team and help drive sales in a fast-paced environment with a focus on client

Qualifications

• Proven work experience as a Retail Sales Associate, Sales Representative or similar role.
• Basic understanding of sales principles and customer service practices.
• Proficiency in English & Malay as needed to converse to Malay speaking customer.
• Hands-on experience with POS transactions.
• Track record of over-achieving sales quota.
• Familiarity with inventory procedures.

Responsibilities

• Serve and style customers with passion and fashion knowledge.
• Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.
• Greet, receive and communicate with customers in a welcoming manner.
• Respond to customers’ questions and answer them with confidence.
• Provide outstanding customer service by looking for opportunity to provide an extra mile service on all occasions.
• Document sales by creating or updating customer profile records.
• Manage financial transactions (cashiering cash and non-cash payment methods).
• Perform closing store function by processing end of day/shift total purchases.
• Manage inventory of the store by requesting, receiving and stocking merchandise.
• Daily upkeep store in presentable condition with attention to Visual Merchandising.
• Other ad-hoc activities as needed.

Skills

Customer service

Sales persuasion

Communication

Malay language

English language

Visual awareness

Team collaboration

Tools

POS system

Job description

A great opportunity to work with the leading fashion brand for Muslimah Fashion. We are looking for passionate people with a fervor for styling! You should be excited about guiding our clients into the style of Persian to make them feel unique, beautiful, and confident. You will directly engage with our clients and through your passion for Fashion and the Brand, your solid sense of styling and true understanding of your clients, you will offer a personalised guidance to them. You will be guided by our existing Sales Team from diverse background and vast experience.

Job Responsibilities:

• Serve and style customers with passion and fashion knowledge.
• Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.
• Greet, receive and communicate with customers in a welcoming manner.
• Respond to customers’ questions and answer them with confidence.
• Provide outstanding customer service by looking for opportunity to provide an extra mile service on all occasions.
• Document sales by creating or updating customer profile records.
• Manage financial transactions. (Cashiering cash and non-cash payment methods)
• Perform closing store function by processing end of day/shift total purchases, processing checks, cash, and store or other credit and debit cards.
• Manage inventory of the store by requesting, receiving and stocking merchandise.
• A keen eye for Visual Merchandising and daily upkeep store in presentable condition.
• Any other activities deem fit by the management related to your role.
• Other ad-hoc activities.

Requirements:

• Proven work experience as a Retail Sales Associate, Sales Representative or similar role
• Basic understanding of sales principles and customer service practices
• Proficiency in English & Malay as needed to converse to Malay speaking customer, as majority of the customer converse in Malay Language.
• Basic Math skills for quick calculation of discounts and promotional offers.
• Track record of over-achieving sales quota
• Hands-on experience with POS transactions
• Familiarity with inventory procedures
• Great communication and interpersonal skills
• A friendly and energetic personality with customer service focus and fashionable.
• Ability to perform under pressure and address complaints in a timely manner
• Availability to work flexible shifts.

The requirements of the employee may change from time to time and may require some ad-hoc duties as the needs of the business changes.