Retail Associate

VF Corporation; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

The North Face store at VF Corporation in Singapore is seeking a Store Associate to be the face of the brand. You will help customers select products, share product knowledge, and process transactions while ensuring a clean, organized store that reflects the brand image.

You will also support inventory, campaigns, and memberships, and work flexible hours including weekends to help achieve sales targets with friendly, proactive service.

Qualifications

• Minimum GCE O levels or equivalent.
• Previous retail or customer service experience preferred but not required.
• Excellent communication and interpersonal skills.
• Able to work flexible retail hours including weekends and public holidays.

Responsibilities

• Deliver an exceptional customer experience aligned with The North Face's brand standards.
• Engage customers proactively and understand their needs.
• Recommend products and provide accurate product information.
• Build customer relationships to drive loyalty and repeat visits.
• Support achievement of individual and store sales targets.
• Promote current campaigns, promotions, and membership programs.
• Demonstrate strong product knowledge across footwear, apparel, and accessories.
• Identify upselling and cross-selling opportunities.
• Process sales transactions accurately and efficiently.
• Handle cash, POS, and payment transactions.
• Maintain sales floor standards and visual merchandising presentation.
• Support opening and closing store procedures as assigned.
• Assist with receiving, replenishment, transfers, and stock counts.
• Support inventory accuracy and loss prevention initiatives.
• Maintain stockroom organization and product availability on the sales floor.

Skills

Customer service

Communication

Interpersonal skills

Attention to detail

Accountability

Product knowledge

Positive attitude

Flexibility

Education

GCE O levels / SHATEC / NITEC or equivalent

Tools

POS system

Job description

As a Store Associate supporting The North Face, you will serve as the face of the brand and create a memorable shopping experience for customers. You will assist customers in selecting products, provide product knowledge, process transactions, maintain store presentation, and support inventory management while contributing to store sales goals.

Key Responsibilities

Customer Experience

• Deliver an exceptional customer experience aligned with The North Face's brand standards.
• Engage customers proactively and understand their needs.
• Recommend products and provide accurate product information.
• Build customer relationships to drive loyalty and repeat visits.
• Support the achievement of individual and store sales targets.
• Promote current campaigns, promotions, and membership programs.
• Demonstrate strong product knowledge across footwear, apparel, and accessories.
• Identify upselling and cross-selling opportunities.

Store Operations

• Process sales transactions accurately and efficiently.
• Handle cash, POS, and payment transactions in accordance with company procedures.
• Maintain sales floor standards and visual merchandising presentation.
• Support opening and closing store procedures as assigned.

Inventory Management

• Assist with receiving, replenishment, transfers, and stock counts.
• Support inventory accuracy and loss prevention initiatives.
• Maintain stockroom organization and product availability on the sales floor.

Qualifications

• Minimum GCE O levels, SHATEC, NITEC certifications or equivalent.
• Previous retail or customer service experience is preferred but not required.
• Passion for customer service and retail.
• Good communication and interpersonal skills.
• Positive attitude and willingness to learn.
• Ability to work flexible retail hours, including weekends and public holidays.
• Customer Focus
• Communication Skills
• Accountability
• Attention to Detail

Physical Requirements

• Ability to stand for extended periods.
• Ability to lift and move merchandise when required.
• Ability to perform tasks involving bending, climbing, or reaching.