Restaurant Supervisor

POND TREASURE PTE. LTD.; Singapore; Vor Ort; SGD 80.000 - 110.000; Vollzeit

Zusammenfassung

POND TREASURE PTE. LTD. is seeking an experienced Operations Manager to lead our restaurant’s front-of-house and back-of-house activities, ensuring smooth service flow and consistent customer satisfaction throughout peak hours.

You will recruit, train, and supervise staff, prepare duty rosters, monitor performance, and manage budgeting, cost control, inventory, and daily financial reporting, all while maintaining food safety and workplace safety standards.

Qualifikationen

• Diploma or degree in hospitality management or related field preferred.
• Minimum 5 years of experience in restaurant operations.
• Strong leadership and communication skills.
• Ability to work under pressure and during peak hours.

Aufgaben

• Oversee daily front-of-house and back-of-house operations.
• Ensure smooth service flow and customer satisfaction.
• Maintain cleanliness, hygiene, and safety standards.
• Ensure compliance with local health and food safety regulations.
• Monitor sales, control operating costs, and manage stock.

Kenntnisse

Leadership

Communication

Problem solving

Decision making

Pressure handling

Budgeting basics

Ausbildung

Hospitality management degree

Jobbeschreibung

1. Operations Management

• Oversee daily front-of-house and back-of-house operations
• Ensure smooth service flow and customer satisfaction
• Maintain cleanliness, hygiene, and safety standards
• Ensure compliance with local health and food safety regulations

2. Staff Management

• Recruit, train, and supervise restaurant staff
• Prepare duty rosters and manage manpower planning
• Monitor staff performance and conduct performance reviews
• Handle staff disciplinary matters when necessary

3. Customer Service

• Ensure excellent customer service at all times
• Address customer complaints promptly and professionally
• Build positive relationships with regular customers

4. Financial Management

• Monitor sales performance and control operating costs
• Manage inventory, ordering, and stock control
• Review daily sales reports and cash reconciliation
• Work towards achieving revenue and profitability targets

5. Compliance & Safety

• Ensure compliance with food safety regulations
• Maintain proper documentation and reporting
• Ensure workplace safety and adherence to company policies

Requirements

• Diploma or Degree in Hospitality Management or related field (preferred)
• Minimum 5 years of experience in restaurant operations
• Strong leadership and communication skills
• Good problem-solving and decision-making ability
• Ability to work under pressure and during peak hours
• Basic knowledge of budgeting and cost control