RESTAURANT MANAGER

KNS FOOD JUNCTION PTE. LTD.; Singapore; On-site; SGD 65,000 - 90,000; Full time

Job summary

KNS FOOD JUNCTION PTE. LTD. in Singapore seeks an experienced Restaurant Manager to coordinate daily Front of House and Back of House operations, deliver superior service, and maximise customer satisfaction.

You will supervise shifts, train staff, manage costs, and drive brand awareness through local events and promotions. Proficiency with OpenTable and PeachWorks and strong leadership are essential.

Qualifications

• Experience as Restaurant Manager or General Manager.
• Proven customer service leadership experience.
• Strong understanding of F&B ingredients and dishes.
• Knowledge of restaurant management software.

Responsibilities

• Coordinate daily Front of House and Back of House operations.
• Deliver superior service and maximise customer satisfaction.
• Respond efficiently to customer complaints.
• Review product quality and research new vendors.
• Organise and supervise shifts.
• Appraise staff performance and provide feedback.
• Estimate future needs for goods and supplies.
• Ensure sanitation and safety compliance.
• Manage restaurant image and branding.
• Control operational costs and reduce waste.
• Create reports on revenues and expenses.
• Promote the brand through local events and promotions.
• Train staff on customer service practices.
• Implement policies to maintain operations.

Skills

Leadership

Customer service

F&B knowledge

Cost management

Tools

OpenTable

PeachWorks

Job description

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

Requirements and skills

• Proven work experience as a Restaurant Manager, Restaurant General Manager
• Proven customer service experience as a manager
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
• Familiarity with restaurant management software, like OpenTable and PeachWorks
• Strong leadership, motivational and people skills
• Acute financial management skills