Restaurant Manager

THE SINGAPORE RESORT & SPA; Singapore; On-site; SGD 45,000 - 71,000; Full time

Benefits offered by this job

Employee meals

Job summary

THE SINGAPORE RESORT & SPA in Singapore invites a skilled F&B Supervisor to lead daily operations of the All Day Dining outlet. You will supervise staff, ensure service standards, and maintain guest satisfaction in a luxury hotel environment.

The role requires strong English, customer service, and financial acumen, with experience managing a large, 200+ seating dining area. Training and career growth opportunities are provided.

Qualifications

• Secondary / High school education required.
• F&B certification(s) will be an advantage.
• Good reading, writing and spoken English.
• Other languages a plus.

Responsibilities

• Conduct departmental daily briefings to share information with team members.
• Supervise team to ensure tasks are completed on time and per standards.
• Build relationships with guests and regulars, remembering preferences.
• Handle guests’ complaints and comments tactfully and efficiently.
• Manage cashier/bar operations admin and company policies.
• Maintain department logbook and updated notices.
• Monitor equipment stock to avoid shortages affecting service.
• Ensure outlet cleanliness and F&B hygiene compliance.
• Know food & beverage services, contents and methods.
• Enforce health, safety and security procedures in the outlet.
• Attend briefings, meetings and trainings as assigned.
• Perform proper handover to the next shift.
• Assist other outlets during peak times when required.
• Carry out any other duties assigned by management.

Skills

Team leadership

Customer service

English proficiency

Communication

Financial acumen

Education

Secondary / High school education

F&B certification (advantage)

Tools

MS Excel

MS Word

PowerPoint

Job description

Every Sofitel team member is an Ambassador. An Ambassador represents Sofitel’s brand and its values, at all times. The Sofitel Ambassador will establish relationships and foremost, the Sofitel Ambassador will deliver an exceptional guest experience and promote French excellence.

Job Responsibilities

• Conduct departmental daily briefings to ensure that all pertinent information is well received by team members
• Supervise team members to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards
• Build a good relationship with guests or regular patrons. Try to remember individual patron’s names and their preferences to extend a personalized service
• Handle guests’ complaints and comments tactfully and efficiently
• Handle all administration work pertaining to cashier/bar operation requirement and company’s policies
• Maintain department communication logbook and updated notice board
• Check the supply of equipment/stock level and ensure that there is no shortage of items which have impact on the operation and guests
• Check the outlet/back of the house cleanliness to ensure that it is in compliant with F&B sanitation and hygiene rules and regulations
• Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features
• Ensure that health, safety and security procedures are in place in the outlet
• Attend all briefings, meetings and trainings as assigned by management
• Perform proper handover and communication to the next shift
• Assist other food & beverage outlets with their operations during peak times or when required
• Any other duties assigned by your manager or supervisor.

Team Management

• Identify and develop team members with potential
• Conduct performance review with the team
• Constantly monitor team members’ appearance, attitude and degree of professionalism
• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
• Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
• Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication
• Treat guests and ambassadors from all cultural groups with respect, sensitivity and transparency.

Job Requirements

• Secondary / High school education
• Additional certification(s) in Food & Beverage will be an advantage
• Good reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Minimum 4 years of relevant experience in a similar capacity
• Proficient in MS Excel, Word, & PowerPoint
• Ideally with proven track record in managing over 200 seater in All Day Ding restaurant operations
• Result oriented
• Good financial acumen skills is a plus

To be successful in this sought after role, you will demonstrate the ability to excel within a luxury brand.

You will also bring with you a passion for service, excellent organisational skills as well as communication skills, be results orientated with a dedication to exceeding customer expectations.

Previous experience in a five-star environment is desirable, and above all else, pride yourself on ability to build relationships and guest experiences epitomising French elegance, style and sophistication.