Restaurant Floor Supervisor – Guest Services Lead

GUNPOWDER CONCEPTS PTE. LTD.; Singapore; On-site; SGD 31,000 - 40,000; Full time

Job summary

GUNPOWDER CONCEPTS PTE. LTD. is seeking a proactive Restaurant Supervisor to lead daily operations, ensure smooth service flow, and uphold hospitality standards. You will motivate the service team, handle guest inquiries, and support management in achieving operational excellence.

This role requires strong leadership, excellent guest service, and a passion for hospitality in a fast-paced environment. You will train staff, brief daily specials, and maintain service quality during peak hours.

Qualifications

• Minimum 2 years of experience in F&B service.
• Strong leadership and communication skills.
• Excellent customer service and problem-solving abilities.
• Ability to work in a fast-paced environment.
• Good knowledge of POS systems and restaurant operations.
• Strong team player with a passion for hospitality.

Responsibilities

• Oversee restaurant floor operations during service hours.
• Ensure tables are properly set up and the restaurant is ready for service.
• Monitor staff performance to maintain service standards and efficiency.
• Handle guest enquiries, feedback, and complaints professionally.
• Lead and motivate service staff to deliver consistent, high-quality service.
• Conduct pre-service briefings and communicate daily specials, promotions, or changes.
• Support onboarding of new team members.
• Greet and engage with guests to ensure satisfaction.
• Handle VIP or special requests with attention to detail.
• Ensure that guests receive prompt, courteous, and professional service.
• Assist the Restaurant Manager in inventory control, ordering, and stock checks.

Skills

Leadership

Communication

Customer service

Problem solving

POS knowledge

Team player

Job description

GUNPOWDER CONCEPTS PTE. LTD. is seeking a proactive Restaurant Supervisor to lead daily operations, ensure smooth service flow, and uphold hospitality standards. You will motivate the service team, handle guest inquiries, and support management in achieving operational excellence.

This role requires strong leadership, excellent guest service, and a passion for hospitality in a fast-paced environment. You will train staff, brief daily specials, and maintain service quality during peak hours.