Guest Experience Lead - Restaurant Floor

ARTIZAN CONCEPTS INTERNATIONAL PTE. LTD.; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

ARTIZAN CONCEPTS INTERNATIONAL PTE. LTD.

is seeking a Restaurant Supervisor to support daily operations, ensure smooth service flow, and uphold high service standards on the floor in Singapore. You will lead a section, guide junior staff with on‑the‑job training, respond to guest requests with professionalism, escalate issues when needed, keep stations clean and well stocked, and work with the Supervisor and Manager on promotions and new service initiatives to enhance the guest experience.

Responsibilities

• Assisting the Restaurant Supervisor in overseeing daily operations and ensuring smooth service flow
• Leading a section of the restaurant floor, ensuring all guests receive attentive and friendly service
• Guiding and supporting junior service staff, providing on-the-job training and ensuring service standards are met
• Handling guest requests and minor complaints with professionalism, escalating larger issues to the Supervisor or Manager when necessary
• Ensuring tables, stations, and service areas are clean, properly set up, and well-stocked at all times
• Monitoring inventory of service items (cutlery, glassware, condiments) and informing the Supervisor of any needs
• Supporting the Supervisor and Manager in implementing promotions or new service initiatives

Job description

ARTIZAN CONCEPTS INTERNATIONAL PTE. LTD.

is seeking a Restaurant Supervisor to support daily operations, ensure smooth service flow, and uphold high service standards on the floor in Singapore. You will lead a section, guide junior staff with on‑the‑job training, respond to guest requests with professionalism, escalate issues when needed, keep stations clean and well stocked, and work with the Supervisor and Manager on promotions and new service initiatives to enhance the guest experience.