RESTAURANT CAPTAIN

ARASAN'S PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A prominent hospitality company in Singapore is seeking a dedicated Restaurant Captain to provide exceptional service to guests. You will be responsible for greeting guests, assisting with reservations, serving food and beverages, and ensuring a memorable dining experience. Knowledge of food and beverage pairings, excellent communication skills, and a warm demeanor are essential. This role involves maintaining high service standards and collaborating efficiently with kitchen staff. Join our team to enhance guest satisfaction and contribute to a dynamic dining environment.

Qualifications

• Experience in a similar role in a restaurant environment.
• Ability to manage guest interactions professionally.
• Familiarity with food and beverage pairings.

Responsibilities

• Greet and welcome guests in a warm manner.
• Assist guests with table reservations and seating.
• Ensure timely service of food and beverages.
• Communicate with the kitchen regarding orders.

Skills

Customer service skills

Knowledge of menu and presentation standards

Clear communication

Problem-solving skills

Tools

Point of Sales systems

Job description

The captain also takes initial beverage and food orders, delivering cocktails, beer and other beverages to the guests at the table. In the absence of a sommelier or wine steward, your job is to recommend particular pairings for specific food items and then decant bottles and serve the wine. This requires a complete knowledge of all of the items on the menu and any special items in order to help guests make their choices for the meal.

JOB REQUIRMENTS

Always greet and welcome guests promptly in a warm and friendly manner.

Always thank and give fond farewell to guests conveying anticipation for their next visit.

Assist guest with table reservation.

Assist guest while seating.

Ensure guest are serviced within specified time.

Has a good knowledge of menu and presentation standards.

Speak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette.

Restaurant Captain Duties and Responsibilities:

• Always greet and welcome guests promptly in a warm and friendly manner.
• Always thank and give fond farewell to guests conveying anticipation for their next visit.
• Assist guests with table reservations.
• Assist guests while seating.
• Ensure guests are serviced within the specified time.
• Has a good knowledge of menu and presentation standards.
• Speak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette.
• Able to answer any questions regarding the menu and assist with menu selections.
• Able to anticipate any unexpected guest need and react promptly and tactfully.
• Always applies service techniques correctly at all times, and serves Food & Beverage items with enthusiasm.
• Serve food courses and beverages to guests.
• Set tables according to the type of event and service standards.
• Record transactions/orders in Point of Sales systems at the time of order.
• Communicate with the kitchen regarding any menu questions, the length of wait, and product availability.
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
• Check with guests to ensure satisfaction with each food course and beverage.
• Responsible for clearing, collecting, and returning food and beverage items to the proper area.
• Maintain cleanliness of work areas, china, glass, etc. throughout the shift.
• Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly.