RESTAURANT CAPTAIN

ARYAA TRADING PTE. LTD.; Singapore; On-site; SGD 45,000 - 73,000; Full time

Benefits offered by this job

Competitive salary

Job summary

ARYAA TRADING PTE. LTD. in Singapore is seeking a Restaurant Captain to oversee daily front-of-house operations and deliver an exceptional dining experience. The ideal candidate will lead service staff, maintain service standards, coordinate with the kitchen, and ensure compliance with safety and hygiene guidelines.

You will supervise, train, and motivate staff, manage reservations, and support management in achieving operational excellence in a fast-paced environment.

Qualifications

• Minimum 5–8 years of experience in Food & Beverage, preferably in a supervisory role.
• Strong leadership, communication and interpersonal skills.
• Excellent customer service and problem-solving abilities.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Familiarity with POS systems and restaurant operations.

Responsibilities

• Supervise and coordinate service staff during daily operations.
• Ensure prompt, courteous, and professional service to guests at all times.
• Maintain cleanliness, presentation, and service quality in dining areas.
• Assist in table allocation, reservations, and guest seating.
• Coordinate with kitchen and service teams for smooth order flow and timely delivery.
• Handle guest requests, inquiries, and complaints professionally.
• Lead daily briefings and monitor staff attendance and grooming.
• Evaluate staff performance and identify training needs.
• Ensure compliance with safety, hygiene, and company procedures.

Skills

Leadership

Communication

Customer service

Problem-solving

Multilingual (advantage)

Tools

POS systems

Job description

Job Overview

We are seeking a dedicated and customer-focused Restaurant Captain to oversee the daily front-of-house operations and ensure an exceptional dining experience for our guests. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a passion for hospitality. The Restaurant Captain will be responsible for supervising service staff, maintaining service standards, and supporting the management team in achieving operational excellence.

Key Responsibilities

Service Operations:

• Supervise and coordinate the activities of service staff during daily operations.
• Ensure guests receive prompt, courteous, and professional service at all times.
• Monitor dining areas to maintain cleanliness, presentation, and service quality standards.
• Assist in table allocation, reservations, and guest seating arrangements.
• Coordinate effectively with the kitchen and service teams to ensure smooth order flow and timely food delivery.
• Handle guest requests, inquiries, and complaints professionally and efficiently.

Team Leadership:

• Guide, train, and motivate service staff to maintain high standards of performance.
• Conduct daily briefings to communicate operational updates and service expectations.
• Monitor staff attendance, grooming, discipline, and overall professionalism.
• Assist management in evaluating staff performance and identifying training needs.
• Promote teamwork and a positive working environment.

Customer Experience:

• Ensure a consistently high level of customer satisfaction.
• Build positive relationships with guests and encourage repeat business.
• Address customer feedback promptly and elevate concerns when necessary.
• Assist in implementing service improvement initiatives.

Operational & Administrative Duties:

• Ensure compliance with company policies, service procedures, and operational standards.
• Monitor inventory levels of service-related items and report replenishment requirements.
• Assist in preparing daily operational reports and shift handovers.
• Support management during audits, inspections, and special events.

Compliance & Safety:

• Ensure compliance with food safety, hygiene, workplace safety, and health regulations.
• Maintain cleanliness and safety standards within all dining and service areas.
• Ensure proper handling of food and beverages in accordance with company and regulatory requirements.

Requirements:

• Minimum 5 to 8 years of experience in the Food & Beverage industry, preferably in a supervisory role.
• Strong leadership, communication, and interpersonal skills.
• Excellent customer service and problem-solving abilities.
• Ability to work in a fast-paced environment and handle multiple responsibilities effectively.
• Familiarity with POS systems and restaurant operations.
• Willingness to work shifts, weekends, and public holidays.
• Knowledge of food safety and hygiene standards.
• Multilingual proficiency is an advantage.

Why Join Us?

• Be part of a dynamic and growing hospitality organization.
• Opportunity to work with an experienced and professional team.
• Competitive salary and benefits package.
• Career growth and advancement opportunities.
• Positive and supportive work environment.