Restaurant & Bar General Manager

RB CORP PTE. LTD.; Singapore; Sur place; SGD 120 000 - 180 000; Plein temps

Résumé du poste

InterContinental Hotels & Resorts is seeking a Director of Food & Beverage to direct the operations of the hotel and Publico, ensuring quality standards and profitability.

Lead the team, manage budgeting, develop marketing programs, and coordinate with departments to deliver exceptional guest experiences while adhering to brand standards.

Qualifications

• Bachelor's degree in Hotel Management, culinary arts, or related field plus 5+ years related experience, including management experience.
• Must speak fluent English.

Responsabilités

• Direct the food and beverage operations of the hotel and Publico to meet quality standards and guest service quality targets and departmental revenue and profit goals.
• Adhere to health, safety, brand standards and local policies and procedures.
• Manage budgeting, forecasting, and cost controls for F&B; participate in annual departmental budgets and financial plans.
• Develop, implement, and maintain local and system-wide F&B marketing programs and monitor industry trends.
• Ensure staff training and performance management; coordinate with Sales, Finance, Rooms, Housekeeping, Maintenance and Guest Services.
• Recruit, evaluate, and select entertainment for Restaurant & Bars and events.

Connaissances

Fluent English

Formation

Bachelor's degree in Hotel Management, culinary arts, or related field

Description du poste

Direct the food and beverage operations of the hotel and Publico to ensure the achievement of established food and beverage quality and guest service quality standards and departmental revenue and profit goals. Adhere to federal, state and local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.

At InterContinental Hotels &Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

• Be charming by being approachable, having confidence and showing respect.
• Stay in the moment by understanding and anticipating guests' needs, being attentive and taking ownership of getting things done.
• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

Duties and Responsibilities

FINANCIAL RETURNS

Achieve budgeted revenues, prepare monthly forecast, monitor and control food, beverage and labor costs, and maximize profitability within all areas of the food and beverage department. Participate in the preparation of the annual departmental operating budget and financial plans that support the overall objectives of the hotel.

Develop, implement, and maintain local food and beverage marketing programs for the hotel; participate in and maintain system-wide food and beverage marketing programs and promotions. Monitor local competitors and industry trends. Review and approve menu design and concepts with Executive Chef and adhere to brand standards.

PEOPLE

Ensure all staff is properly trained in quality and service standards and have the tools and equipment needed to effectively carry out their job functions.

Recommend and initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with company rules and policies. Alert General Manager of potentially serious issues.

Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Sales and Marketing, Finance, Rooms, Housekeeping, Maintenance, and Guest Services.

Interact with outside contacts:

• Guests - to ensure their total satisfaction
• Vendors - to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.
• Regulatory agencies - regarding safety and compliance matters
• Other contacts as needed (professional organizations, community groups, local media)
• May serve as Manager on Duty or assist with other duties as assigned.

GUEST EXPERIENCE

Establish and achieve quality and guest satisfaction goals. Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure a high level of guest satisfaction.

RESPONSIBLE BUSINESS

Direct the day-to-day activities and assignments of food and beverage service staff, ensure proper coverage, develop and communicate departmental strategies and goals, and assign/prioritize work. Communicate and enforce policies and procedures with all staff.

Establish procedures and timeframes for conducting inventory. Determine minimum and maximum stocks for all food, beverage, material, and equipment.

Maintain procedures to (1) ensure the security and proper storage of food and beverage products, inventory, and equipment, (2) ensure the security of monies, credit and financial transactions, (3) replenish supplies, inventory, uniforms, etc. in a timely and efficient manner, and (4) to minimize waste and pilferage.

Ensure that all food and beverage equipment, including but not limited to sinks, hoods, coolers, freezers, etc., are in proper operational condition and are cleaned on a regular basis.

Ensure that all food and beverage facilities including banquet/convention space are cleaned, vacuumed, and properly stocked according to anticipated business volume. Notify Engineering immediately of any maintenance and repair needs.

May recruit, evaluate, and select entertainment for Restaurant & Bars and events.

ACCOUNTABILITY

This role is responsible for running the restaurant and bar, events operations in a full-service, luxury & lifestyle hotel. Supervises large number of employees in multiple food and beverage venues and kitchens, and event facilities that cater to elevated experiences, and many VIP and key guests. Overseas multiple subordinate managers and supervisors.

QUALIFICATIONS AND REQUIREMENTS

Bachelor's degree in Hotel Management, culinary arts, or related field plus 5+ years related experience, including management experience, or an equivalent combination of education and experience. Must speak fluent English.

This job requires ability to perform the following:

• Moving about the facilities
• Carrying or lifting items weighing up to 50 pounds
• Handling food, objects, products and utensils along with Bending, stooping, kneeling
• Other:
• Communication skills are utilized a significant amount of time w