RESERVATION MANAGER

Harilela Hospitality Pte Ltd; Singapore; On-site; SGD 50,000 - 75,000; Full time

Benefits offered by this job

Medical allowance

Transportation allowance

Staff meal provided

Job summary

Harilela Hospitality Pte Ltd in Singapore is seeking a Reservations Manager to oversee all booking channels and maintain accurate room availability and rates. You will manage group and corporate bookings, negotiate rates, and monitor occupancy to forecast needs for the Front Office.

Close collaboration with OTA platforms and payment reconciliation is essential. The role requires strong strategic thinking, excellent interpersonal skills, and at least 3 years of managerial reservations experience

Qualifications

• Minimum 3 years of reservations experience in a managerial appointment.
• Degree/Diploma in Hospitality/Tourism or equivalent.
• Strong business acumen, critical thinking and strategic decision-making skills.
• Excellent interpersonal and influencing skills.

Responsibilities

• Manages all reservations across channels (OTA, direct, corporate, walk-in inquiries).
• Ensures accurate room availability and rate setup in the PMS.
• Handles group/corporate bookings, allotments, and rate negotiation.
• Monitors occupancy trends and communicates forecasts to Front Office.
• Work closely with OTA platforms (Trip.com, Booking.com, Expedia, Agoda, Traveloka, etc.).
• Ensures VCC payments are captured and reconciled and CC preauthorization checks.
• Coordinates with housekeeping for room blocking (out-of-order, late check-out).
• Generates reports on booking patterns, cancellations, no-shows.

Skills

Reservations management

Channel management

Forecasting

Interpersonal skills

Education

Degree/Diploma in Hospitality/Tourism

Tools

PMS

Job description

Job Description

Manages all reservations across channels (OTA, direct, corporate, walk-in inquiries).Ensures accurate room availability and rate setup in the PMS.Handles group/corporate bookings, allotments, and rate negotiation. Monitors occupancy trends and communicates forecasts to Front Office. Work closely with OTA platforms. (Trip.com, Booking.com, Expedia, Agoda, Traveloka, etc...)-ensures VCC payments are captured and reconciled and CC preauthorization checks. Coordinates with housekeeping for room blocking (e.g. out-of-order or late check-out) Generates reports on booking patterns, cancellations, no-shows.

Job Requirements

• Degree/Diploma in Hospitality/Tourism or equivalent.


• Good business acumen, critical thinking and strategic decision-making skills.


• Strong human relations and influencing skills.


• Minimum 3 years of reservations experience in a managerial appointment

Additional Notes

Attractive salary, medical allowance, transportation allowance and staff meal provided.