Research, Planning Executive

DHL Express; Singapore; On-site; SGD 60,000 - 80,000; Full time

Benefits offered by this job

Career development with a global market leader

Comprehensive learning and development programmes

Inclusive workplace culture

Competitive benefits and wellness initiatives

Job summary

DHL Express is seeking a Research, Planning Executive in Singapore. This role involves providing market intelligence, managing and analyzing data, and driving improvement initiatives. Collaborating closely with various teams, you will support global market research efforts and analyze data to propose revenue growth initiatives.

To succeed, you'll need a Bachelor's degree in a relevant field and 2-3 years of experience in market research or data analytics. We promote an inclusive culture and offer competitive benefits.

Qualifications

• Minimum 2-3 years of experience in process improvement or market research.
• Experience in database management and data analytics.
• Strong communicator with a creative mindset.

Responsibilities

• Work closely with the Research & Planning Manager for market intelligence.
• Evaluate external market reports for data applicability.
• Support global and regional market research initiatives.

Skills

Process improvement

Quantitative analysis

Qualitative analysis

Market research

Project management

Change management

Communication

Education

Bachelor’s degree or higher in Business / Computer Science / Engineering / Data Analytics / Mathematics / Statistics

Tools

Microsoft Excel

Microsoft PowerPoint

MS Access

PowerBI

Tableau

Job description

Research, Planning Executive

The Research, Planning Executive will be responsible for providing intelligence on various external and internal aspects of the business, driving improvement initiatives, and extracting, managing & analyzing large amounts of data from various external and cross‑functional databases for reporting purposes.

Responsibilities

• Work closely with the Research, Planning & Product Manager for market intelligence, macro‑economic data, competitor intelligence and internal performance data for various reporting and decision‑making purposes.
• Evaluate available external market reports on the applicability of data and sampling methodologies.
• Use relevant external data and information in the development of marketing & intelligence materials & initiatives contributing to country’s revenue growth.
• Support various global, regional & country market research initiatives such as Market Intelligence Study, Customer Satisfaction Surveys (ICCC+, CPI, etc.) and analyse the data to propose revenue or customer experience improvement initiatives.
• Establish database infrastructure to organise large amounts of revenue and productivity data for data monetisation.
• Analyse the economy, DHL’s key markets, and Air Express/ Air Cargo market analysis.
• Analyse DHL competitive position with respect to customer & market segmentation to understand implications on short‑term and long‑term growth.
• Analyse monthly product and customer segment trends, analyse abnormalities and recommend course of action to Commercial Planning & Research Managers.
• Support preparation for Commercial & Business reviews as well as annual planning exercises.
• Develop understanding of the various internal systems, databases and their linkages to each other to extract appropriate data as and when required.
• Analyse reports and highlight areas of opportunities or concerns to management for action.
• Support the Commercial Planning & Research team on commercial projects and undertake additional tasks and responsibilities deemed necessary by Commercial Management.

Qualifications

• Minimum 2‑3 years of experience in process improvement or quantitative & qualitative analysis or market research related roles.
• Experience in database management, data analytics and use of external statistics databases.
• Excellent software skills (Microsoft Excel & PowerPoint).
• Experience in project management and change management in a large and dynamic sales environment.
• Strong and effective communicator with a creative mindset.
• Experience with MS Access, PowerBI, Tableau is a plus.
• Minimum Bachelor’s degree or higher in Business / Computer Science / Engineering / Data Analytics / Mathematics / Statistics or similar field.

Benefits

• Career development with a global market leader internationally.
• Comprehensive learning and development programmes.
• Inclusive workplace culture.
• Competitive benefits and wellness initiatives.

DHL is an equal opportunity employer. We reject any form of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.