Product Support Executive

Magellan Aviation; Singapore; On-site; SGD 48,000 - 64,000; Full time

Benefits offered by this job

Competitive salary

Career development

Comprehensive training

International exposure

Job summary

Magellan Aviation in Singapore is seeking a Product Support Executive to join our growing Product Support team. The role focuses on repair coordination, technical support, and delivering exceptional service to customers and vendors.

You will act as the bridge between customers, repair vendors, and internal teams, manage repair workflows, investigate issues, and ensure accurate documentation while contributing to process improvements and compliance.

Qualifications

• Diploma or Degree in Engineering, Aviation, Supply Chain, Business, or a related discipline.
• 2–4 years' experience in product support, technical support, repair coordination, or similar roles.
• Experience within aviation, aerospace, MRO, engineering, or technical aftermarket industries is highly desirable.

Responsibilities

• Manage and monitor repair workflows to ensure timely turnaround and resolution.
• Provide customers and internal teams with accurate product and service information; investigate technical issues.
• Escalate complex technical matters when appropriate and maintain up-to-date product knowledge.
• Serve as primary point of contact for repair vendors and internal stakeholders; provide status updates.
• Identify opportunities to improve workflows, reporting, and service delivery; support documentation and training.

Skills

Technical aptitude

Communication

Stakeholder management

Organisational skills

Problem solving

Multi-tasking

Education

Engineering or Aviation degree/diploma

2–4 years in product/technical support

Tools

Microsoft Excel

Microsoft Outlook

Job description

We are seeking a proactive and detail-oriented Product Support Executive to join our growing Product Support team in Singapore. This is an excellent opportunity for someone with experience in technical support, repair coordination, or the aviation aftermarket sector who is looking to develop their technical expertise and take ownership of customer and repair support activities.

In this role, you will act as a key link between customers, repair vendors, and internal stakeholders, ensuring efficient repair management, timely issue resolution, and exceptional service delivery.

Key Responsibilities

Repair Coordination

• Manage and monitor repair workflows to ensure timely turnaround and resolution.
• Create and process repair orders, including warranty claims and core returns.
• Liaise with repair vendors and internal teams to track repair progress and resolve delays.
• Maintain accurate records of repair activities and documentation.
• Identify recurring repair issues and support reporting and continuous improvement initiatives.

Product & Technical Support

• Provide customers and internal teams with accurate product and service information.
• Investigate technical issues and coordinate resolutions.
• Escalate complex technical matters where appropriate.
• Maintain up-to-date knowledge of products, repair procedures, and service requirements.

Stakeholder Management

• Serve as a primary point of contact for repair vendors and internal stakeholders.
• Provide regular updates on repair status and service performance.
• Build and maintain strong relationships with customers, suppliers, and business partners.
• Collaborate with cross-functional teams to support operational excellence.

Process Improvement & Compliance

• Ensure compliance with company procedures, quality standards, and industry requirements.
• Support the maintenance of process documentation, work instructions, and training materials.
• Identify opportunities to improve workflows, reporting, and service delivery.

Team Support

• Provide guidance and support to junior team members where required.
• Assist with onboarding and training activities.
• Contribute to a collaborative and high-performing team culture.

What We're Looking For

Qualifications & Experience

• Diploma or Degree in Engineering, Aviation, Supply Chain, Business, or a related discipline.
• 2-4 years' experience in product support, technical support, repair coordination, customer support, or a similar role.
• Experience within aviation, aerospace, MRO, engineering, or technical aftermarket industries is highly desirable.
• Understanding of repair workflows, warranty processes, and technical documentation.
• Proficiency in Microsoft Office applications, particularly Excel and Outlook.

Skills & Attributes

• Strong technical aptitude with the ability to quickly learn new products and processes.
• Excellent communication and stakeholder management skills.
• Strong organisational and problem-solving abilities.
• Detail-oriented with a high level of accuracy.
• Ability to manage multiple priorities in a fast-paced environment.
• Positive, adaptable, and customer-focused approach.
• Commitment to continuous learning and professional development.

Why Join Us?

• Opportunity to work within a dynamic aviation and technology-focused environment.
• Exposure to international customers, suppliers, and industry partners.
• Collaborative team culture with opportunities for career development.
• Comprehensive training and support to expand your technical expertise.
• Competitive salary and benefits package.