Renewal Account Manager

Cacheflow; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

Kong Inc. is seeking a Renewal Manager to own the renewal lifecycle for a portfolio of customers in Singapore. This role focuses on engagement before renewals, negotiating terms, and preparing renewal agreements.

You will collaborate with Customer Success Managers and Solutions Engineers to address questions, mitigate churn, and identify upsell opportunities while ensuring a win-win outcome for customers and Kong.

Qualifications

• Experience in account management renewals or customer success in a SaaS or technology environment.
• Proven ability to manage multiple accounts and prioritize tasks effectively.
• Strong communication and negotiation skills with a customer-centric approach.
• Experience with CRM systems such as Salesforce; familiarity with renewal tools is a plus.

Responsibilities

• Own and manage the renewal process for an assigned portfolio of customers.
• Engage with customers before their renewal date to discuss contract terms value realization and future needs.
• Prepare and present renewal quotes proposals and contracts using Salesforce and other tools.
• Collaborate with (CSMs) and (SEs) to address customer questions or technical requirements.
• Proactively identify and address at-risk renewals developing strategies to mitigate churn.
• Negotiate contract terms and pricing to ensure a win-win outcome.
• Identify and pursue upsell and cross-sell opportunities during the renewal process.
• Provide feedback to management on trends challenges and areas for process improvement.

Skills

Account management

Renewals

Customer success

Multitasking

Communication

Negotiation

Collaboration

Analytical mindset

Tools

Salesforce

Job description

Are you ready to unlock intelligence?

If you don’t think you meet all of the criteria below but are still interested in the job, nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.

What You’ll Do:

• Own and manage the renewal process for an assigned portfolio of customers.
• Engage with customers before their renewal date to discuss contract terms value realization and future needs.
• Prepare and present renewal quotes proposals and contracts using Salesforce and other tools.
• Collaborate with (CSMs) and (SEs) to address customer questions or technical requirements.
• Proactively identify and address at-risk renewals developing strategies to mitigate churn.
• Negotiate contract terms and pricing to ensure a win-win outcome.
• Identify and pursue upsell and cross-sell opportunities during the renewal process.
• Provide feedback to management on trends challenges and areas for process improvement.

What You’ll Bring:

• Experience in account management renewals or customer success in a SaaS or technology environment.
• Proven ability to manage multiple accounts and prioritize tasks effectively.
• Strong communication and negotiation skills with a customer‑centric approach.
• Experience with CRM systems such as Salesforce; familiarity with renewal tools is a plus.
• Analytical mindset with the ability to interpret customer health data and usage metrics.
• Team players with the ability to collaborate across departments and work independently.

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About Kong:

Kong Inc., a leading developer of API and AI connectivity technologies, is building the infrastructure that powers the agentic era. Trusted by the Fortune 500 and startups alike, Kong's unified API and AI platform, Kong Konnect, enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI models. For more information, visit www.konghq.com.