Relocation Consultant

Sirva; Singapore; Hybrid; SGD 50,000 - 80,000; Full time

Job summary

Sirva is seeking a Relocation Consultant for the Singapore team. You will manage end-to-end relocations, coordinate destination services, and maintain case files while delivering superior customer service to international assignees.

You will collaborate with internal teams, stay updated on local market conditions, and build relationships with service providers to ensure a seamless relocation experience. Bachelor’s degree preferred and English fluency required.

Qualifications

• 3-5 years of experience in relocation services, real estate, human resources, customer service, finance, or a related field.

Responsibilities

• Manage the end-to-end relocation process for assignees and their families, from pre-decision and arrival through to settling in, ongoing support, and repatriation where applicable.
• Coordinate destination services including orientation trips, home search, school search, settling-in support, and related relocation services.
• Prepare, maintain, and manage relocation documentation and records, ensuring accurate and up-to-date case files.
• Act as the primary point of contact for assignees, internal stakeholders, and service partners, ensuring timely communication and service delivery within agreed KPIs.
• Collaborate with internal teams to deliver a seamless and positive relocation experience.
• Maintain up-to-date knowledge of local market conditions, housing options, international schools, healthcare services, transportation, and expatriate resources.
• Build and maintain strong relationships with key service providers, including relocation consultants, schools, and other destination service partners.
• Provide guidance and support to assignees and internal stakeholders on relocation-related matters, proactively addressing issues and recommending solutions.
• Manage third-party vendors and coordinate services to ensure high-quality support for relocating employees and their families.
• Maintain data integrity within relocation management systems and databases.
• Prepare reports and updates for clients and internal stakeholders as required.
• Support client meetings, presentations, and business development activities when needed.
• Adhere to company quality standards, policies, and procedures while identifying and escalating potential issues and service improvements.

Skills

Customer service

Relationship management

Communication

Project management

Organizational skills

Fluent English

Education

Bachelor's degree

Tools

Excel

Word

Outlook

Job description

Sirva is currently seeking a Relocation Consultant to support our Singapore team.

This role offers a flexible hybrid work model. Candidates should be adaptable to different shift schedules to meet the needs of our international clients and assignees.

What’s Involved?

As a Relocation Consultant, you will play a key role in delivering exceptional destination services for Sirva Relocation clients. Acting as the primary point of contact, you will coordinate relocation programs, support transferring employees throughout their move, and collaborate closely with internal consultants to ensure a seamless relocation experience.

You will be responsible for managing relocation services in line with client policies and benefits, maintaining outstanding customer service, controlling costs for corporate clients, and contributing to the overall success and profitability of the business.

Key Responsibilities

• Manage the end-to-end relocation process for assignees and their families, from pre-decision and arrival through to settling in, ongoing support, and repatriation where applicable.
• Coordinate destination services including orientation trips, home search, school search, settling-in support, and related relocation services.
• Prepare, maintain, and manage relocation documentation and records, ensuring accurate and up-to-date case files.
• Act as the primary point of contact for assignees, internal stakeholders, and service partners, ensuring timely communication and service delivery within agreed KPIs.
• Collaborate with internal teams to deliver a seamless and positive relocation experience.
• Maintain up-to-date knowledge of local market conditions, housing options, international schools, healthcare services, transportation, and expatriate resources.
• Build and maintain strong relationships with key service providers, including relocation consultants, schools, and other destination service partners.
• Provide guidance and support to assignees and internal stakeholders on relocation-related matters, proactively addressing issues and recommending solutions.
• Manage third-party vendors and coordinate services to ensure high-quality support for relocating employees and their families.
• Maintain data integrity within relocation management systems and databases.
• Prepare reports and updates for clients and internal stakeholders as required.
• Support client meetings, presentations, and business development activities when needed.
• Adhere to company quality standards, policies, and procedures while identifying and escalating potential issues and service improvements.

Qualifications And Preferred Skills

• 3-5 years of experience in relocation services, real estate, human resources, customer service, finance, or a related field.
• Strong customer service and relationship management skills, with the ability to work effectively with diverse stakeholders and cultures.
• Excellent communication, interpersonal, and problem-solving abilities.
• Experience working with international assignees or multicultural environments is highly desirable.
• Fluent English communication skills; additional language skills are an advantage.
• Demonstrated ability to manage multiple projects, priorities, and service providers simultaneously.
• Proactive, self-motivated, and results-driven, with the ability to work independently and as part of a team.
• Strong organisational skills and attention to detail.
• Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.

Education And Certification Requirements

• Bachelors/Graduate degree preferred

Sirva Worldwide Relocation and Moving is a global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With 75 owned locations and more than 1,000 franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self service and human support. From relocation and household goods to commercial moving and storage, our portfolio of Brands (Sirva, Team Relocations, Allied, & northAmerican) provides the only integrated moving/relocation solution in the industry. By leveraging our global network, we deliver a superior experience that only a “one-stop shop” can provide. We’re a team that works globally to provide the best service locally — a company that is everything you need, everywhere you need it. For more information please visit www.sirva.com.

Sirva brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry. At Sirva, you will be in great company!

Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories.

If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at [e-mail] and let us know the nature of your request and your contact information.