Relationship Service Manager, IB

Standard Chartered; Singapore; Hybrid; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Flexible working

Wellbeing support

Job summary

Standard Chartered in Singapore is seeking a Relationship Service Manager in International Banking to partner with Relationship Managers, delivering consistent service and meaningful client engagement while upholding risk controls. You will manage day-to-day client servicing, transactions, documentation, and internal coordination to ensure a seamless client experience.

You will handle servicing and documentation accuracy, respond to client queries, coordinate with internal teams, and monitor

Qualifications

• Diploma or Bachelor’s degree is required.
• Min 1 year experience in related field/role.
• Strong client-service mindset and focus on positive client experience.
• Excellent attention to detail for documentation and transactions.
• Clear and professional communication; build strong relationships.
• Well organised with ability to prioritise urgent tasks.
• Collaborative mindset and takes ownership.
• Calm, resilient and effective under pressure.
• Commercial awareness and understanding of business needs.
• Acts with integrity and maintains risk, compliance, and data privacy awareness.

Responsibilities

• Provide high-quality service support by responding promptly and accurately to client banking queries and requests.
• Manage account servicing and maintenance activities, ensuring account-related matters are resolved efficiently.
• Partner with Relationship Managers and coordinate with internal teams to support client needs and resolve service issues.
• Verify and process transactions accurately, promptly, and in line with established procedures.
• Ensure all required documentation is complete, accurate, and submitted on time.
• Track and manage client complaints, ensuring timely resolution and appropriate follow-up.
• Participate in service initiatives to continuously improve the overall client experience.
• Provide administrative support for Branch and Hub operations and assist with client events when required.
• Maintain strong risk awareness, including the identification, escalation, and mitigation of potential fraud, conduct, and compliance risks.
• Protect client information by complying with data privacy, banking secrecy, and regulatory requirements.

Skills

Client service

Attention to detail

Clear communication

Organization

Collaboration

Resilience under pressure

Commercial awareness

Risk and compliance awareness

Integrity and risk awareness

Education

Diploma or Bachelor’s degree

Job description

As a Relationship Service Manager, International Banking, you will partner closely with Relationship Managers to support business growth through consistent service delivery and meaningful client engagement. You will manage day-to-day client servicing, transactions, documentation, and internal coordination while ensuring a seamless client experience and maintaining strong risk and control standards

The Role Responsibilities

• Provide high-quality service support by responding promptly and accurately to client banking queries and requests.
• Manage account servicing and maintenance activities, ensuring account-related matters are resolved efficiently.
• Partner with Relationship Managers and coordinate with internal teams to support client needs and resolve service issues.
• Verify and process transactions accurately, promptly, and in line with established procedures.
• Ensure all required documentation is complete, accurate, and submitted on time.
• Track and manage client complaints, ensuring timely resolution and appropriate follow-up.
• Participate in service initiatives to continuously improve the overall client experience.
• Provide administrative support for Branch and Hub operations and assist with client events when required.
• Maintain strong risk awareness, including the identification, escalation, and mitigation of potential fraud, conduct, and compliance risks.
• Protect client information by complying with data privacy, banking secrecy, and regulatory requirements.
• Demonstrate the Bank’s values and Code of Conduct while working collaboratively with key stakeholders across Branch, Operations, Product, Business Risk, Operational Risk, and Segments.

Our Ideal Candidate

• Holds a Diploma or Bachelor’s degree.
• Min. 1 year experience in related field/role
• Demonstrates good knowledge of the financial services industry.Has a strong client-service mindset and is committed to delivering a positive client experience.
• Possesses excellent attention to detail, with the ability to manage documentation and transactions accurately.
• Communicates clearly and professionally and can build strong working relationships with clients and internal stakeholders.
• Is well organised and able to prioritise urgent tasks effectively.
• Works collaboratively and takes ownership of responsibilities.
• Remains calm, resilient, and effective when working under pressure or facing challenges.
• Demonstrates commercial awareness and a good understanding of business needs.
• Acts with integrity and maintains a strong awareness of risk, compliance, fraud prevention, data privacy, and banking secrecy requirements.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thingand are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle,continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together,we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter,we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance,with flexible and voluntary benefits available in some locations.
• Time-offincluding annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible workingoptions based around home and office locations, with flexible working patterns.
• Proactive wellbeing supportthrough Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning cultureto support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation,one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.