Relationship Operations Specialist – KYC & Transactions

Cathay United Bank; Singapore; On-site; SGD 52,000 - 76,000; Full time

Job summary

Cathay United Bank is seeking a detail-oriented operations professional in Singapore to process KYC and account requests, and support daily banking services. The role includes handling documentation for remittances, FX and loans, while ensuring regulatory compliance and client service standards.

You will coordinate with Relationship Managers and cross-functional teams to track case timelines, maintain accurate records and respond to routine client inquiries on non-credit matters.

Qualifications

• Experience in banking operations and KYC/AML procedures.
• Familiarity with corporate banking operations, remittance, deposits and FX products.
• Good organizational, follow-up and communication skills with a service mindset.

Responsibilities

• Process KYC account opening, closing and amendment requests and related document handling.
• Support daily transaction services including remittances, FX and related product documentation.
• Assist loan administration by quoting rates, coordinating drawdown and repayment documents.
• Handle image-based transaction instructions, remittance tracking and routine client inquiries on non-credit matters.
• Coordinate with Relationship Managers and cross-functional teams, track timelines and maintain clear records.

Skills

KYC/AML knowledge

Banking operations

Regulatory compliance

Communication skills

Job description

Cathay United Bank is seeking a detail-oriented operations professional in Singapore to process KYC and account requests, and support daily banking services. The role includes handling documentation for remittances, FX and loans, while ensuring regulatory compliance and client service standards.

You will coordinate with Relationship Managers and cross-functional teams to track case timelines, maintain accurate records and respond to routine client inquiries on non-credit matters.