Regional Workplace Lead - South Asia

Jones Lang LaSalle Incorporated; Singapore; On-site; SGD 150,000 - 190,000; Full time

Job summary

Jones Lang LaSalle Incorporated is seeking a Regional Workplace Lead - South Asia. The role focuses on operational excellence across client properties, ensuring programme compliance and delivering innovative facilities solutions.

You will oversee service delivery, drive client-centric improvements and lead diverse teams across multiple sites while managing risk and financial performance. The ideal candidate has deep property management expertise, exceptional stakeholder communication, and a

Qualifications

• Expertise in property management.
• Superior communication skills with a wide range of stakeholders.
• Ability to manage and resolve conflicts between client and firm requirements.
• Proactive and professional approach to customer service.
• Ability to train staff and promote open, collaborative working relationships.
• Experience leading diverse teams across Asia Pacific regions.
• Experience managing stakeholders at multiple levels and resolving conflicts.

Responsibilities

• Oversee the service delivery and ensure programmes are implemented and compliant.
• Provide operational oversight of client initiatives, trainings and user experience.
• Lead account management, including audits, reports and presentations.
• Drive financial performance, risk management and contract compliance.

Skills

Property management

Stakeholder communication

Conflict resolution

Customer service

Staff training

Team leadership

APAC experience

Education

University degree

Job description

About JLL

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Role: Regional Workplace Lead - South Asia

The Regional Workplace Lead - South Asia will be responsible for:

Operational focus and excellence Understand the Facilities Management scope for the client and develop relevant processes and procedures in consultation with functional managers to ensure implementation and compliance of programmes for client properties across assigned client sites Provide operational oversight of service delivery and support client-specific programmes such as technology launches, trainings, and user experience initiatives Oversee all key performance indicators across assigned client sites and ensure the team is meeting the client’s requirements and contractual standards Provide overall account management to include integrity audits, reports, compliance and presentations Exceeding client expectations Demonstrate customer-centricity by working closely with account leads and site teams to develop tailored and innovative solutions for sub regional service delivery Oversee financial operations targets, process compliance and risk management Driving team success Understand the service delivery requirements and focus the team toward successful accomplishment of contractual standards and measures Create a working environment for functional site teams that promotes collaboration, performance and personal growth Hire, attract and retain key talent through training and stable succession plans Resolve conflicts amongst team members; provide coaching regular coaching, feedback and recognition

Required Qualifications

• Expertise in property management
• Superior communication skills to interface with a wide range of stakeholders
• Ability to manage and resolve conflicts between client and firm requirements
• Proactive and professional approach to customer service and stakeholder engagement
• Ability to effectively train staff and promote open and collaborative working relationships
• Flexible and adaptable with demonstrated ability to deliver innovative solutions
• Management of diverse teams to execute timely deliverables

Preferred Qualifications

• University degree or professional qualification in engineering, real estate, or facility management
• 5 years’ practical experience in property of facility management or related field in multiple countries across Asia Pacific
• Experience managing a high performing team across multiple sites
• Expertise in property management, planning and organisation, and ability to address complex operational issues
• Experience managing stakeholders at multiple levels and resolving conflicts between client and JLL requirements

Location

Remote –Singapore

Equal Opportunity and Accessibility

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

Company Background

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY.

JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.

For further information, visit jll.com.