Regional Sales Support & Onboarding Specialist

Citigroup Inc.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Citigroup Inc. in Singapore seeks a Sales Support Specialist to back Commodities Sales across Singapore, Tokyo and Sydney. Based in Singapore, you will support day-to-day trade bookings, onboarding, KYC, and client materials, while improving client experience.

You will work with control partners and sales to maintain CRM data, prepare meetings, and track follow-ups, ensuring governance and accurate information across regions.

Qualifications

• 2-8 years relevant experience.
• Knowledge of client onboarding procedures (KYC requirements, OFAC, etc.) and Experience in Client Relationship Management (CRM) system.
• Excellent interpersonal skills related to client interaction, and internal team interactions.
• Proficient with Excel, Word, PowerPoint.

Responsibilities

• Support all aspects of the client and sales lifecycle with salespeople, client executives and clients.
• Coordinate internally and prepare materials ahead of client meetings; develop and upkeep client presentations and marketing materials.
• Document call reports in the appropriate systems and support sales meetings.
• Track and help execute follow-up items from internal and client meetings.
• Develop and execute client strategy and sales initiatives, including maintenance of related reports.
• Keep CRM and internal systems active and accurate; support governance and control processes.
• Collaborate with Legal, Compliance, Market and Credit Risk, Audit, Finance for governance.
• Assist onboarding through cross-functional coordination; drive interactions with partners firm-wide.
• Provide pre-trade support to ensure clients are ready to trade (KYC, onboarding, regulatory, tax, etc.).
• Support RFPs, RFQs, and information requests (RFI).
• Serve as escalation contact for margin disputes, data discrepancies, settlements.
• Improve processes through root cause analysis and automation of high-impact tasks.

Skills

Interpersonal skills

CRM experience

Education

Bachelor's degree

Tools

Excel

Word

PowerPoint

CRM system

Job description

Citigroup Inc. in Singapore seeks a Sales Support Specialist to back Commodities Sales across Singapore, Tokyo and Sydney. Based in Singapore, you will support day-to-day trade bookings, onboarding, KYC, and client materials, while improving client experience.

You will work with control partners and sales to maintain CRM data, prepare meetings, and track follow-ups, ensuring governance and accurate information across regions.