Regional Program Executive (Freight Forwarding / East) [EL]

WECRUIT PTE. LTD.; Singapore; On-site; SGD 50,000 - 84,000; Full time

Job summary

WECRUIT PTE. LTD. in Singapore seeks an Operations Quality professional to monitor compliance with national and international standards, participate in audits, and maintain SOPs and process flowcharts at a regional level.

The role emphasizes coordinating with internal teams and external partners to ensure consistency and efficiency. You will train operational staff on new customer requirements, support daily issues with the Operations Manager, prepare KPIs and reports, and travel overseas when

Responsibilities

• Monitor compliance with national and international quality standards and regulatory requirements.
• Participate in quality-related activities, including audits, qualification programmes, and claims management.
• Represent operations in engagements with both internal and external stakeholders.
• Manage stakeholder expectations and ensure projects are completed within agreed timelines.
• Develop, review, and maintain Standard Operating Procedures (SOPs) and process flowcharts at a regional level.
• Conduct internal and external training for operational staff, including training on new customer requirements.
• Coordinate with the IT team on system enhancements, integrations, and project testing.
• Provide support for daily operational issues and continuous improvement initiatives in collaboration with the Operations Manager.
• Align operational processes with internal teams and external partners to ensure consistency and efficiency.
• Prepare and support daily, weekly, monthly, and KPI reports for customers.
• Respond promptly to customer requests and act as a central point of communication between internal teams and external clients (Control Tower function).
• Maintain strong customer relationships and support ad-hoc quotations when required.
• Travel overseas as required.
• Perform other ad-hoc duties as assigned by Management.
• *<b>Open to candidates with ANY freight forwarding experience, as long as willing to learn and pick up new skills</b>
• We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Job description

• Monitor compliance with national and international quality standards and regulatory requirements.
• Participate in quality-related activities, including audits, qualification programmes, and claims management.
• Represent operations in engagements with both internal and external stakeholders.
• Manage stakeholder expectations and ensure projects are completed within agreed timelines.
• Develop, review, and maintain Standard Operating Procedures (SOPs) and process flowcharts at a regional level.
• Conduct internal and external training for operational staff, including training on new customer requirements.
• Coordinate with the IT team on system enhancements, integrations, and project testing.
• Provide support for daily operational issues and continuous improvement initiatives in collaboration with the Operations Manager.
• Align operational processes with internal teams and external partners to ensure consistency and efficiency.
• Prepare and support daily, weekly, monthly, and KPI reports for customers.
• Respond promptly to customer requests and act as a central point of communication between internal teams and external clients (Control Tower function).
• Maintain strong customer relationships and support ad-hoc quotations when required.
• Travel overseas as required.
• Perform other ad-hoc duties as assigned by Management.

*Open to candidates with ANY freight forwarding experience, as long as willing to learn and pick up new skills

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.