Regional People Operations Lead (NL)

Booking Holdings, Inc.; Singapore; On-site; SGD 133,000 - 192,000; Full time

Benefits offered by this job

Annual paid time off

Product discounts

Job summary

Booking.com is seeking a Regional Manager People Operations (NL) to lead end-to-end People Operations strategy for the Netherlands HQ, translating global frameworks into regional execution while aligning with global standards.

You will drive service delivery, payroll inputs, data integrity across Workday/ServiceNow, manage senior stakeholders, lead a team of Specialists, and guide capacity planning, compliance with Dutch labor law, and transformation initiatives.

Qualifications

• 5+ years of people leadership experience in an international HR or People Operations environment.
• Strong experience in People Operations service delivery, payroll processes, and HR systems (Workday strongly preferred).
• Demonstrated experience leading process improvement and operational excellence initiatives.
• Experience managing complex stakeholder environments and senior business relationships.
• Solid knowledge of Dutch labor law and HR compliance requirements.
• Fluent in English (written and spoken); additional languages are a plus.

Responsibilities

• Lead, coach, and develop a team of People Operations Specialists and Senior Specialists.
• Define Netherlands People Operations objectives, priorities, and roadmaps aligned with wider strategy.
• Own service delivery performance, including SLAs, KPIs, quality standards, and compliance.
• Drive integration of knowledge management within day‑to‑day operations.
• Build and maintain strong relationships with senior stakeholders across Payroll, HR Advisory, Legal, and global teams.
• Oversee capacity planning and workforce forecasting for People Operations and Talent Coordination.
• Ensure compliance with Dutch labor law and internal policies; manage audits and risk.
• Lead regional and global improvement initiatives; use data to drive decisions.

Skills

People leadership

Payroll processes

HR systems

KPIs & SLAs

English fluency

Tools

Workday

ServiceNow

Job description

Booking.com is seeking a Regional Manager People Operations (NL) to lead end-to-end People Operations strategy for the Netherlands HQ, translating global frameworks into regional execution while aligning with global standards.

You will drive service delivery, payroll inputs, data integrity across Workday/ServiceNow, manage senior stakeholders, lead a team of Specialists, and guide capacity planning, compliance with Dutch labor law, and transformation initiatives.