Regional Key Account Manager - Account Management

GEODIS; Singapore; Sur place; SGD 120 000 - 180 000; Plein temps

Résumé du poste

GEODIS is seeking a senior sales professional to lead account management and drive revenue growth across APAC and the Middle East. You will employ consultative selling and data analytics to tailor supply chain solutions, deepen client relationships, and expand market share.

You will manage relationships with key decision makers, collaborate with product and IT teams, and monitor performance metrics to safeguard gross profit while delivering high customer satisfaction.

Qualifications

• Degree in a related discipline.
• Proficient negotiation and presentation skills.
• Expertise in sales techniques including consultative selling, customer psychology, and purchasing patterns.
• Ability to leverage data analytics to optimize sales processes.
• Minimum 10 years of relevant sales experience, including at least 3 years in a senior sales role.
• Willingness to undertake regular international business travel.
• Flexibility to work irregular hours associated with business travel.

Responsabilités

• Develop and maintain strong customer relationships to safeguard sales revenue and gross profit while ensuring high customer satisfaction
• Increase service and pricing consistency by promoting integrated logistics solutions
• Expand business share and deepen client relationships by identifying and engaging key influencers, gatekeepers, and decision makers across APAC and Middle East regions
• Apply consultative selling techniques to identify supply chain challenges and design value-creating solutions that increase client engagement and share of wallet for GEODIS
• Proactively manage and resolve account issues using continuous improvement principles to enhance service levels
• Improve client satisfaction by analyzing formal feedback and customer surveys and implementing necessary actions
• Collaborate with product stakeholders, IT, and management teams to develop value-adding service offerings for clients
• Gather, consolidate, analyze, and report management information including volume, revenue, gross profit, and yield metrics
• Utilize CRM systems to document all RFQs and meetings accurately
• Collect and relay competitor intelligence through ongoing contact with strategic customers to inform company strategy

Connaissances

Negotiation

Presentation

Consultative selling

Data analytics

Sales strategy

Client relationship management

Formation

Bachelor's degree in related discipline

Outils

CRM systems

Description du poste

Lead account management and sales initiatives to grow business share and client relationships across APAC and the Middle East. Use consultative selling and data analytics to develop tailored supply chain solutions, enhance customer satisfaction, and drive revenue growth.

Responsibilities

• Develop and maintain strong customer relationships to safeguard sales revenue and gross profit while ensuring high customer satisfaction
• Increase service and pricing consistency by promoting integrated logistics solutions
• Expand business share and deepen client relationships by identifying and engaging key influencers, gatekeepers, and decision makers across APAC and Middle East regions
• Apply consultative selling techniques to identify supply chain challenges and design value-creating solutions that increase client engagement and share of wallet for GEODIS
• Proactively manage and resolve account issues using continuous improvement principles to enhance service levels
• Improve client satisfaction by analyzing formal feedback and customer surveys and implementing necessary actions
• Collaborate with product stakeholders, IT, and management teams to develop value-adding service offerings for clients
• Gather, consolidate, analyze, and report management information including volume, revenue, gross profit, and yield metrics
• Utilize CRM systems to document all RFQs and meetings accurately
• Collect and relay competitor intelligence through ongoing contact with strategic customers to inform company strategy

Required competencies and certifications

• Degree in a related discipline
• Proficient negotiation and presentation skills applied in sales contexts
• Expertise in sales techniques including consultative selling, customer psychology, and purchasing patterns
• Ability to leverage data analytics to optimize sales processes
• Minimum 10 years of relevant sales experience, including at least 3 years in a senior sales role

Preferred competencies and qualifications

• Willingness and ability to undertake regular international business travel
• Flexibility to work irregular hours associated with business travel