Regional Client Experience Lead - SE Asia & Oceania

Cartier; Singapore; On-site; SGD 90,000 - 140,000; Full time

Job summary

Cartier is seeking a regional Head of Client Experience to lead SEAO/Oceania client initiatives, elevating experiences beyond traditional luxury retail. You will partner with Events, CVE, Store VM, MCC and Commercial teams to deliver distinctive, culturally resonant client moments while maintaining Maison-wide consistency.

You will drive regional strategy, client hospitality at events, gifting governance, and culturally aware celebratory programs, with travel 10–15% and a strong emphasis on

Qualifications

• 5-7 years of relevant experience in managing client engagement/experiences, preferably in luxury retail or premium hospitality at regional capacity.
• Deep sensitivity to local cultures and dynamics across SEAO and ability to translate them into meaningful expressions.
• Proven track record in shaping event hospitality and high-value client moments end-to-end.
• Curiosity for emerging cultural, artistic, experiential trends with a refined aesthetic and attention to detail.
• Highly organized with strong project management, budgeting, timelines, and matrix-stakeholder navigation.
• Analytical with strong financial and commercial judgment.
• Proactive, resourceful and solution-oriented with adaptability to changing priorities.
• Excellent interpersonal and communication skills with high professionalism.

Responsibilities

• Lead regional client experience strategy and governance, defining approaches for local experiences and celebrations.
• Shape client hospitality strategy for regional events, ensuring relevance, personalization and meaningful interactions.
• Oversee regional gifting strategy, budgeting, allocation and spend visibility.
• Develop scalable regional approaches for special occasions and cultural celebrations; share successful local initiatives for broader adoption.

Skills

Client experience strategy

Regional leadership

Event hospitality

Cultural sensitivity SEAO

Project management

Analytical & commercial judgment

Stakeholder management

Job description

Cartier is seeking a regional Head of Client Experience to lead SEAO/Oceania client initiatives, elevating experiences beyond traditional luxury retail. You will partner with Events, CVE, Store VM, MCC and Commercial teams to deliver distinctive, culturally resonant client moments while maintaining Maison-wide consistency.

You will drive regional strategy, client hospitality at events, gifting governance, and culturally aware celebratory programs, with travel 10–15% and a strong emphasis on