Regional Client Experience Lead, SE Asia & Oceania

Richemont Luxury; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Cartier is seeking a Regional Client Experience lead to drive the strategy and governance of client experiences across Southeast Asia and Oceania. You will elevate Cartier’s experiences beyond traditional retail, translating global priorities into regional initiatives and collaborating with Events, CVE, Store VM, MCC, and Commercial/Retail to deliver distinctive client moments.

You will shape regional event hospitality, define client hospitality principles for key events, and oversee gifting

Qualifications

• 5-7 years of experience in managing client engagement/experiences at regional capacity.
• Deep sensitivity to local cultures across SEAO, ability to translate them into expressions.
• Proven track record in shaping event hospitality and high-value client moments end-to-end.
• Curiosity for cultural/trends; passion for luxury brand experiences with refined aesthetics.
• Organized with strong project management across budgets, timelines, stakeholders.

Responsibilities

• Define regional client experience initiatives and prioritization for SEAO markets.
• Establish frameworks to guide markets in elevated client experiences while ensuring brand consistency.
• Identify opportunities within regional calendars to create meaningful client moments.
• Define client hospitality strategy for regional events and ensure personalization.
• Monitor trends and build guidelines for consistent delivery of key client moments.
• Provide hands-on guidance to markets on guest experience planning and collaboration with cross-functional teams.

Skills

Regional experience management

Client engagement

Event hospitality

Cultural sensitivity

Project management

Analytical thinking

Budgeting

Stakeholder management

Job description

Cartier is seeking a Regional Client Experience lead to drive the strategy and governance of client experiences across Southeast Asia and Oceania. You will elevate Cartier’s experiences beyond traditional retail, translating global priorities into regional initiatives and collaborating with Events, CVE, Store VM, MCC, and Commercial/Retail to deliver distinctive client moments.

You will shape regional event hospitality, define client hospitality principles for key events, and oversee gifting