Regional After-Sales Support Director

Growatt New Energy; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading renewable energy company in Singapore is seeking an India Technical Support Manager/Director to oversee the planning and operation of the service network in the India region. The successful candidate will manage the after-sales team, enhance service efficiency, and ensure customer satisfaction. A Bachelor's degree in a relevant field is required along with significant management experience. This role offers an opportunity to lead initiatives in service improvement and inventory management.

Qualifications

• Bachelor’s degree or higher in Electrical Engineering, Energy and Power Engineering, Automation, or related fields.
• Experience in team management with a focus on talent development and performance improvement.
• Management experience in after-sales teams, driving strategy implementation.

Responsibilities

• Responsible for overall planning and operation of the service network in the India region.
• Oversee recruitment, training, and evaluation of the after-sales team.
• Coordinate resources across departments to handle major customer complaints.
• Manage regional service risks and optimize inventory management strategies.
• Complete other after-sales-related tasks assigned by headquarters.

Skills

Team Management

Risk Management

Inventory Management

Cross-Department Collaboration

Execution Skills

Education

Bachelor’s degree in Electrical Engineering or related fields

Job description

A leading renewable energy company in Singapore is seeking an India Technical Support Manager/Director to oversee the planning and operation of the service network in the India region. The successful candidate will manage the after-sales team, enhance service efficiency, and ensure customer satisfaction. A Bachelor's degree in a relevant field is required along with significant management experience. This role offers an opportunity to lead initiatives in service improvement and inventory management.