Recovery Driver

Pan Pacific Van & Truck Leasing Pte Ltd; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

Pan Pacific Van & Truck Leasing Pte Ltd in Singapore seeks an Operations Coordinator for vehicle recovery and roadside assistance tasks. You will coordinate tow/recovery jobs, update customers on ETA, verify requests, and ensure compliant delivery of vehicles to locations.

The role requires at least 1 year in vehicle recovery or related ops, a Class 3/4 driving licence, and the ability to work independently and calmly under pressure. Training covers safety and workflows.

Qualifications

• Experience in vehicle recovery, roadside assistance or related operations preferred.
• Excellent communication and coordination skills.
• Able to work independently with a calm demeanor.

Responsibilities

• Coordinate and assign vehicle recovery jobs to towing operators and recovery personnel.
• Keep customers updated on status and ETA of recovery services.
• Verify requests, vehicle details and documents before deployment.
• Monitor progress and ensure deliveries to correct locations.
• Provide basic roadside assistance (battery replacement, tyre repair).
• Maintain tools and equipment to be ready for use.
• Update job progress and records in the company system.
• Report issues or difficult cases to the supervisor promptly.
• Follow company procedures and road safety regulations.

Skills

Communication

Coordination

Calm under pressure

Independent worker

Education

Class 3/4 Driving Licence

Job description

Key Responsibilities

• Coordinate and assign vehicle recovery jobs to towing operators and recovery personnel.

• Keep customers updated on the status and estimated arrival time of recovery services.

• Verify recovery requests, vehicle details, and required documents before deployment.

• Monitor recovery progress and ensure vehicles are delivered to the correct location.

• Provide basic roadside assistance, including battery replacement and tyre puncture repairs.

• Ensure tools, equipment, and recovery supplies are well maintained and ready for use.

• Update job progress and recovery records in the company's system.

• Report any issues or difficult cases to the supervisor promptly.

• Always follow company procedures and road safety regulations.

Key Requirements

• Min 1 year of experience in vehicle recovery, roadside assistance, fleet operations, logistics, dispatch, repossession, or a related operational role is preferred.

• Must possess valid Class 3 or Class 4 driving licence.

• Basic automotive knowledge, particularly in battery replacement and tyre repair, is an advantage.

• Good communication and coordination skills.

• Able to work independently and remain calm under pressure.