Receptionist 接待员

OCML SINGAPORE PTE. LTD.; Singapore; On-site; SGD 24,000 - 40,000; Full time

Benefits offered by this job

Meal and transport allowance provided

Yearly performance bonus

Medical benefit scheme

Workers’ insurance

Job summary

OCML SINGAPORE PTE. LTD. is seeking a front desk receptionist to manage daily administrative tasks, maintain CRM data, and ensure orderly documentation. You will answer calls, schedule appointments, and support customers with a professional, friendly attitude.

Ideal candidates have retail or telemarketing exposure, are flexible with retail hours, and demonstrate a cheerful, customer-focused approach. Basic computer skills are required.

Qualifications

• Excellent telephone etiquette is essential.
• Customer-oriented mindset to handle inquiries effectively.
• Basic PC skills for data entry and documentation.

Responsibilities

• Perform general receptionist and administrative duties.
• Data entry using CRM.
• Ensure proper documentation and filing system.
• Book and confirm appointments via phone or SMS.
• Handle calls and direct to appropriate departments.

Skills

Telephone etiquette

Customer-oriented mindset

Basic PC skills

Retail experience

Job description

Job Duties 工作职责

• Perform general receptionist and administrative duties
  负责一般前台接待及行政工作
• Perform data entry using Customer Relationship Management (CRM)
  使用客户关系管理系统（CRM）进行数据录入
• Ensure proper documentation and filing system
  确保文件及档案系统整理完善
• Excellent telephone etiquette
  具备良好的电话沟通礼仪
• Book and confirm appointments via phone calls and/or SMS
  通过电话及/或短信安排及确认预约
• Handle incoming and outgoing phone calls, divert calls to respective departments and jot down messages when required
  处理来电及去电，转接至相关部门，并在需要时记录留言
• Attend to customer’s enquiries
  处理客户咨询
• Manage customer’s appointment bookings
  管理客户预约安排
• Deliver excellent customer service at all times
  提供优质客户服务
• Guide and train new staff members to promote internal growth
  指导及培训新员工，促进内部成长

Job Requirements 任职要求

• Experience in retail or telemarketing will be an added advantage
  具备零售或电话销售经验者优先考虑
• Able to commit to working retail hours on weekdays (10.45am–9pm) and weekends/public holidays (9.45am–6pm)
  能接受平日（10:45am–9pm）及周末/公共假期（9:45am–6pm）的工作时间
• Cheerful and outgoing personality
  性格开朗外向
• Customer-oriented mindset
  以客户为导向
• Basic PC skills required
  具备基本电脑操作能力

Staff Benefits 员工福利

• Attractive salary scheme
  具吸引力的薪资制度
• Meal and transport allowance provided
  提供餐饮及交通津贴
• Yearly performance bonus
  年度绩效奖金
• Medical benefit scheme
  医疗福利
• Workers’ insurance
  员工保险
• Long service award
  长期服务奖励
• Different types of leave benefits
  多种假期福利
• Career progression & development opportunities
  良好的晋升与发展机会
• Comfortable and conducive working environment
  舒适良好的工作环境

Work Week 工作时间

5 Days Work Week 五天工作制

Annual Leave 7 Days Onwards