Receptionist

APEX TCM WELLNESS PTE. LTD.; Singapore; On-site; SGD 28,000 - 39,000; Full time

Job summary

APEX TCM WELLNESS PTE. LTD. in Singapore is seeking a proactive Front Desk to warmly greet guests, manage appointments, and handle inquiries with accuracy and courtesy.

The role requires strong customer service, communication, and computer skills; weekend and public holiday availability is essential; prior hospitality or wellness experience is preferred.

Qualifications

• Must be detail-oriented and have ability to multi-task.
• Must possess basic math skills.
• Excellent communication, listening and computer skills.
• Must be a team player.
• Must have weekend and public holidays availability.

Responsibilities

• Be on time for shift and maintain consistent, regular attendance record.
• Accurately book, change and cancel appointments.
• Acknowledge and greet everyone who enters and leaves the shop.
• Ensure that the check-in, check-out and payment process is handled in accordance with company policy.
• Provide callers and guests with detailed descriptions of treatments, packages, services, and hours of operation.
• Answer the phone promptly and operate phone system accurately and efficiently.
• Actively promote the treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
• Develop professional and personalized relationship with regular guests.
• Handle guests' questions and concerns promptly, professionally and courteously.
• Maintain complete confidentiality in all guest matters in accordance with company policy.
• Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
• Maintain a clean, safe, fully stocked and well organized work area.
• Ensure adequate stock of supplies and equipment; inform management when stock is low.
• Must be able to work without constant direct supervision and remain at assigned post for extended periods of time.
• Maintain a positive attitude and contribute toward a quality work environment.
• Regularly attend, participate in and support training and staff meetings.
• Assist in all areas of operation as requested by management.
• Communicate to management any and all occurrences involving staff or guests in the shop that require attention.

Skills

Customer service

Multi-tasking

Communication

Team player

Weekend availability

Job description

THOSE WITH NO EXPERIENCE IN THE FOOT REFLEXOLOGY AND MASSAGE INDUSTRY NEED NOT APPLY

Duties and Responsibilities

• Be on time for shift and maintain consistent, regular attendance record.
• Accurately book, change and cancel appointments.
• Acknowledge and greet everyone who enters and leaves the shop.
• Ensure that the check-in, check-out and payment process is handled in accordance with company policy.
• Provide callers and guests with detailed descriptions of treatments, packages, services, and hours of operation.
• Answer the phone promptly and operate phone system accurately and efficiently.
• Actively promote the treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
• Develop professional and personalized relationship with regular guests.
• Handle guests' questions and concerns promptly, professionally and courteously.
• Maintain complete confidentiality in all guest matters in accordance with company policy.
• Provide accurate, appropriate and immediate responses toall requests by guests, ensuring complete guest satisfaction.
• Maintain a clean, safe, fully stocked and well organized work area.
• Ensure adequate stock of supplies and equipment; inform management when stock is low.
• Must be able to work without constant direct supervision and remain at assigned post for extended periods of time.
• Maintain a positive attitude and contribute toward a quality work environment.
• Regularly attend, participate in and support training and staff meetings.
• Assist in all areas of operation as requested by management.
• Communicate to management any and all occurrences involving staff or guests in the shop that require attention.

PositionRequirements

• Must be detail-oriented and have ability to multi-task.
• Ability to be efficient and productive in a fast-paced environment.
• Must have enthusiasm and possess excellent customer service skills.
• Must possess basic math skills.
• Enjoy working with people and possess a friendly and outgoing personality.
• Excellent communication, listening and computer skills.
• Must be a team player.
• Must have weekend and public holidays availability.

ExperienceRequirements

• Minimum of 1 year of experience as a Front Desk personnel or as Customer Service representative with proven sales OR
• Minimum of 1 year of employment in hospitality or wellness industry